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CitizenLab
Community engagement platform
- 21-100 employees
- B2C
- B2B
- Communication
- Governments
- SaaS
- Social Impact
- Rue Neuve, Bruxelles, Bruxelles
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Company mission
To make public decision-making more inclusive, participatory, and responsive.
-6% employee growth in 12 months
Our take
Founded in 2015 with the purpose of making decision-making more equitable, CitizenLab offers a platform used by local governments to enable them to engage people online and make informed decisions.
What was three clients in 2016 is now numbered at around 400 with the company working with hundreds of local governments and organisations across 18 countries. Recent global events have meant that the government plays an even larger role in people’s lives, hence more citizens are willing to engage in policy-making, creating more demand for its service.
To adapt to the evolving landscape, CitizenLab has embraced change by adopting an open-source approach, thereby lowering the barriers to participation and enhancing transparency. In line with its commitment to facilitating public engagement, CitizenLab has also forged a strategic partnership with Konveio. This collaboration aims to streamline the accessibility and interaction with public documents, including feedback-gathering exercises, and promoting transparency in decision-making processes.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- Unlock your full potential and create social impact at scale through our open-source product. Day-to-day, we work with local government leaders across the world to help them connect with their communities
- Receive a competitive salary package, incl. perks such as 26 days off, a professional development budget, a collective bonus plan, your own laptop, full flexibility on working from home, and much more
- Enjoy an informal work vibe with open communication and full transparency on results
- Participate in our various in-person and remote team events, inspiring team lunches, our company book club, bi-quarterly strategic town halls, and yearly global team retreats
- Spend 10% of your time on personal projects and self-development for the long run. We’re committed to both collective and individual growth
- Work in a fast-paced, collaborative, and supportive environment. We share a participatory culture of autonomy and ownership by everyone, not only by leadership
- Become a key factor in our rapid growth as scaleup (75 employees), and contribute to our international expansion
- Be part of our dynamic, international team. We are as serious about our work in digital democracy as we are about having fun on our journey together
Company values
- We believe that profit serves purpose: We are driven by growth and impact. We take our impact goals seriously and strive to create truly participatory democracies through our work
- We think bold and move at the speed of light: To solve the complex challenge of digital democracy, we must dare to think beyond what is expected. We know our success relies on how fast we can adapt and that means challenging ourselves to try new things
- We favour autonomy and take ownership: We don't rely on heavy bureaucracy. Instead, we have a three-word policy: use good judgement. We give continuous insight into where we are going, not micro-directions on how to get there
- We are vulnerable and generate trust through transparency: We also know that transparency is about being open, not about making decisions by consensus. Everybody has a voice, but not everybody always has a vote. We are raw, open, vulnerable, no-bullshit, and get straight to the point
Funding (last 2 of 7 rounds)
May 2022
$2.5m
LATE VC
Apr 2021
$3.7m
SERIES A
Total funding: $9.7m
Leadership
Aline Muylaert
(Co-Founder)Previously wrote a quarterly column for Trends-Tendances and held the position of Digital Marketeer for D-Sight.
Koen Gremmelprez
(Co-Founder & CTO)Previously co-founded Transformy and acted as Lead Developer for entrust-it.
Wietse Van Ransbeeck
(Co-Founder & CEO)Obtained a Master's Degree in Business Engineering from Solvay Brussels School of Economics and Management.
Diversity, Equity & Inclusion at CitizenLab
- 50:50 gender balance
- We provide mental health support through OpenUp
- 26 nationalities
- 24 languages
Articles
Endorsements
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Autonomy (1)
Team energy (1)
Fair compensation (1)
CitizenLab does not use the excuse of being a start up when hiring and pays according to marketplace value out there. The salaries are also reviewed every six months to see if there are any adjustments need to be made.
Marketing
Fair compensation
Jul 2023
As start up ownership and autonomy is extremely important. The domain is yours and you have to make the decisions for it and of course also answer for the results.
Marketing
Autonomy
Jul 2023
Even though we are remote, via slack, we have managed to create a team culture. There is no politics, backstabbing or unhealthy competition. Everyone is always helpful to one another
Marketing
Team energy
Jul 2023