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EdgeTier

AI for customer service

EdgeTier logo
21-100 employees
  • B2B
  • Artificial Intelligence
  • Big data
  • Deep Tech
  • Analytics
  • SaaS
Dublin, Ireland

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Company mission

To build the AI-powered contact centre of the future.

39% female employees

Our take

Artificial intelligence and automation technology in the call centre and customer service market have seen a resurgence as of late, with companies like Five9 dominating the market. EdgeTier, however, operates a little differently in that it creates software for the customer service agent as well as for the customer.

EdgeTier has bagged clients as large as RyanAir and LoveHolidays, impressive considering its smaller size in comparison to a swathe of larger competitors. Its software surpasses mere automation and time-saving benefits, giving clients the ability to analyse real-time insights derived from customer conversational data to better their experience within the applied service. EdgeTier, then, operates as both a customer service tool and a retention tool, as its analytical capabilities help clients expand and nurture their respective client bases.

These latter services are hard to implement without the use of AI. EdgeTier believes that within a decade it will be almost impossible to operate within the call centre and customer service industry without the use of machine learning. Its 2023 Series A will go towards expanding its team over a 24-month period, having already grown by 3.5x through 2022.

Steph headshot

Steph

Company Specialist at Welcome to the Jungle

Benefits

  • Strong commission structure
  • Meaningful equity
  • 23 days annual leave
  • A company-matched pension scheme to help you plan for your future
  • A fun, enjoyable and challenging work environment
  • Lots of room for career growth
  • Annual learning budget

Funding (2 rounds)

Jun 2023

$6.4m

SERIES A

Jul 2019

$1.6m

SEED

Total funding: $8m

Leadership

Shane Lynn

(CEO)

Previously Founder & CEO at KillBiller, Advanced Analytics Manager at Deloitte Ireland and Post-Doctoral Research Fellow at the University of Technology, Sydney.

Ciarán Tobin

(CTO)

Previously a Senior Consultant at Deloitte Ireland, Intern at Distinct Consulting, and a Data Analyst at Aon.

Bart Lehane

(CCO)

Previously a Senior Product Manager at Openet, Software Engineer at Avaya, Embedded Software Engineer at Silicon and Software Systems and Post Doctoral Researcher at Centre For Digital Video Processing.

Endorsements

All

Challenging work (1)

Tech & tools (1)

Nice people (1)

The projects I have worked on have helped my expand my skill set in the areas of AI and software development. Being able to work on technically challenging and engaging projects is a huge plus for me.

Data

Challenging work

Sep 2023

At EdgeTier, we try to utilise the latest AI & NLP tools to ensure our solutions are as efficient and accurate as possible. This allows me to stay at the forefront of technological advancements and innovation. Working with cutting-edge AI tools means I am constantly learning and adapting to new techniques, which keeps my skills sharp and ensures I remain relevant in the ever-evolving tech landscape.

Data

Tech & tools

Sep 2023

The entire team here is super friendly and down to earth. This makes a huge difference for me compared to other companies I have worked in and is a big part of the reason I like working here.

Data

Nice people

Sep 2023