EdgeTier
AI for customer service
- 21-100 employees
- B2B
- Artificial Intelligence
- Big data
- Deep Tech
- Analytics
- SaaS
- Dublin, Ireland
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Company mission
To build the AI-powered contact centre of the future.
Our take
Artificial intelligence and automation technology in the call centre and customer service market have seen a resurgence as of late, with companies like Five9 dominating the market. EdgeTier, however, operates a little differently in that it creates software for the customer service agent as well as for the customer.
EdgeTier has bagged clients as large as RyanAir and LoveHolidays, impressive considering its smaller size in comparison to a swathe of larger competitors. Its software surpasses mere automation and time-saving benefits, giving clients the ability to analyse real-time insights derived from customer conversational data to better their experience within the applied service. EdgeTier, then, operates as both a customer service tool and a retention tool, as its analytical capabilities help clients expand and nurture their respective client bases.
These latter services are hard to implement without the use of AI. EdgeTier believes that within a decade it will be almost impossible to operate within the call centre and customer service industry without the use of machine learning. Its 2023 Series A will go towards expanding its team over a 24-month period, having already grown by 3.5x through 2022.
Steph
Company Specialist at Welcome to the Jungle
Benefits
- Strong commission structure
- Meaningful equity
- 23 days annual leave
- A company-matched pension scheme to help you plan for your future
- A fun, enjoyable and challenging work environment
- Lots of room for career growth
- Annual learning budget
Funding (2 rounds)
Jun 2023
$6.3m
SERIES A
Jul 2019
$1.6m
SEED
Total funding: $7.9m
Leadership
Shane Lynn
(CEO)Previously Founder & CEO at KillBiller, Advanced Analytics Manager at Deloitte Ireland and Post-Doctoral Research Fellow at the University of Technology, Sydney.
Ciarán Tobin
(CTO)Previously a Senior Consultant at Deloitte Ireland, Intern at Distinct Consulting, and a Data Analyst at Aon.
Bart Lehane
(CCO)Previously a Senior Product Manager at Openet, Software Engineer at Avaya, Embedded Software Engineer at Silicon and Software Systems and Post Doctoral Researcher at Centre For Digital Video Processing.