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FCB.ai
Conversational AI chatbots
- 21-100 employees
- Fintech
- B2B
- Artificial Intelligence
- Lead generation
- Customer service
- Automation
- Gasperich, Luxembourg, Luxembourg
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Company mission
To enhance people’s lives through performance-driven AI solutions.
0% employee growth in 12 months
Our take
Studies have shown that more than 80% of customers expect to interact with a customer service agent immediately when they make contact with a company. However, due to a difficult labour market and growing operating expenses, companies have not been able to hire customer service staff in line with expectations. Enter FCB.ai, a startup which provides AI solutions for the finance sector, ensuring no communications slip through the cracks with a range of conversational chatbots.
While chatbots are now almost ubiquitous and AI-powered variants are appearing based on the latest developments in conversational AI, FCB.ai is unique in its focus on the specific needs of the financial sector. Its flexibility in its use cases within finance, ranging from banking customer service to debt collection, has led to its services being taken up by numerous large financial providers including Carrefour Assurance, MTN and Bidvest Insurance.
Founded in 2016 in South Africa, FCB.ai rapidly expanded to Europe, the UK and the Middle East using a combination of investment funding and the revenue from its growing customer base to achieve this. It is working to increase its presence in these markets and further develop its product, with an eye to another round of international expansion in the near future.
Steph
Company Specialist at Welcome to the Jungle
Funding (last 2 of 3 rounds)
Nov 2020
$1.6m
SEED
Nov 2018
$1m
SEED
Total funding: $2.8m
Leadership
Antoine Paillusseau
(CEO)Was previously co-founder of Far Ventures Global, Jumpin Rides and Affilyo. Before that was a National Key Account Manager & Project Manager for Toshiba.