Inkpact
Handwritten notes for a more human customer experience
- 21-100 employees
- B2B
- Marketplace
- Marketing
- Customer service
- Vauxhall, London, UK
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Company mission
To always put humans at the heart of the customer journey.
Our take
Inkpact helps brands stand out by sending personalised handwritten notes throughout the customer journey, aiming to drive sales and foster customer loyalty. This approach has proven to yield impressive results, as the company boasts increased customer spend and repeat purchases from major clients such as Gymshark, L'Occitane and John Lewis.
Because the company prides itself on human connection, it employs real people to write each note on client-branded stationary. This way, Inkpact supports a wide community of freelance scribes, providing them with creative opportunities and an income in delivering a personal touch to businesses' customer engagement strategies.
Freddie
Company Specialist at Welcome to the Jungle
Leadership
Charlotte Pearce
(Co-Founder & CEO)Alongside Inkpact, they are a Creator and Presenter at Humans of Business. Previously Director at Spark India and President at Enactus Southampton.
Andrew Martin
(Co-Founder & CTO)Currently an Entrepreneur in Residence at the University of Portsmouth. Previously the Head of Product at Sideways 6 and a Consultant at WM360.