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Playvox
Cloud-native customer service software
- 201-500 employees
- B2B
- Enterprise
- Internal tools
- Customer service
- Learning
- SaaS
- Cloud Computing
- Sunnyvale, CA
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Company mission
To build software and relationships that power operational excellence in service teams globally.
50% employee growth in 12 months
Our take
There are plenty of successful customer service center management tools such as Salesforce and Zendesk. At first glance it may appear that Playvox is a solution of a similar ilk, but in fact, what Playvox offers is an additional layer to the already well-established customer service tools, to further enhance businesses ability to offer a great customer experience.
It achieves this goal by focusing on the operatives bringing the service to the customer. Playvox identified the link between lack of training and knowledge of staff, with the dissatisfaction of customers contacting companies. The Playvox suite of products includes software to gather data and improve QA programs, create learning and coaching programs, increase staff motivation and understand customer sentiment.
The Playvox platform has been implemented across 34 countries and includes clients such as Electronic Arts, Dropbox and Wish. A recent partnership with Agyle Time and its real-time monitoring and forecasting system for contact centers means even more versatile products are likely to be in the pipeline.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Flex Time
- Hiking trails in Manizales
- Opportunity to travel
- Team dinners
- English Classes
- Healthy Snacks
Company values
- We're customer first
- Always be learning
- Change is good
- Do it now
- Enjoy the little things
Funding (last 2 of 4 rounds)
Jan 2021
$25m
GROWTH EQUITY VC
Feb 2019
$7m
EARLY VC
Total funding: $34m
Leadership
Oscar Giraldo
(Board Member)Oscar worked as a Developer at Bluesoft and Banco de Chile from 2005 to 2006 before spending almost 2 years as a Citigroup System Engineer. They served as CEO of Medularis for over 3 years before founding Playvox in January 2012.