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Siena

AI-powered customer service platform

Siena logo
21-100 employees
  • Artificial Intelligence
  • Customer service
  • SaaS
  • Automation
SoMa, San Francisco, CA

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Company mission

To make exceptional customer experiences universally available and to tap into the boundless potential of human connection.

Led by a woman

Few candidates hear
back within 2 weeks

Our take

Customer service plays a pivotal role in the success or failure of commerce businesses, with a good customer service experience proven to build trust and power repeat purchases. With this in mind, Siena supplies a platform for companies to automate their customer service responses with AI capable of responding in the brand's voice and acting with "almost human" empathy.

Siena's platform can be employed for a number of customer service interactions, such as answering queries or arranging refunds and returns. The idea is to reduce the workload of customer services teams, with the platform handling over 80% of day-to-day interactions so that human team members are free to focus on more important or unique cases.

The idea is certainly an interesting one, and with its potential to save commerce companies thousands on customer support it is no surprise it boasts a number of clients already. 2023 funding will go towards hiring, go-to-market plans, and further development - with the ultimate goal for Siena to become a fully autonomous agent.

Steph headshot

Steph

Company Specialist at Welcome to the Jungle

Benefits

  • 🏠 The flexibility to work from anywhere
  • 🌞 Flexible working hours
  • đź’¸ Stock options
  • 🌴 Unlimited PTO (minimum of 15 days off per year)
  • đź“– Growth stipend

Company values

  • Customer First: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds
  • Straight Talk: Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating.
  • Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better
  • Act with Agency: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it
  • Raise the Bar: We're not just meeting standards, we're aiming for setting them
  • Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks
  • Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it
  • Synergy Over Solo: We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators

Funding (1 round)

Nov 2023

$4.7m

SEED

Total funding: $4.7m

Leadership

Andrei Negrau

(CEO)

Also co-founded Cartloop and Relevon, and founded Elite Brands.

Lisa Popovici

(CMO)

Also co-founded Cartloop and Relevon, acting as COO at both as well as Head of Growth and then CMO at Cartloop.

Jobs (4)

All locations

Software Engineering

Marketing

Data