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TalkTalk
Broadband, mobile & TV provider
- 1001+ employees
- B2C
- B2B
- Telecommunications
- Salford, UK
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Company mission
To bring simple, affordable, reliable and fair connectivity to everyone.
5% employee growth in 12 months
Our take
TalkTalk is a connectivity provider serving 4 million customers. Originally founded as a subsidiary of Carphone Warehouse, it was demerged as a standalone company in 2010. TalkTalk boasts a number of firsts in the industry; including launching free calls between its customers, providing a whole-home filtering service, and bringing WiFi 6 router technology to the UK.
In hopes of optimising the experience of its broadband customers, TalkTalk has partnered with DZS, which is a leader in access and optical edge infrastructure and cloud software solutions. TalkTalk will leverage the market-leading technologies of DZS, including DZS CloudCheck and Expresse Cloud EDGE, towards reducing call escalations, minimising equipment replacements and shortening call handling times.
In 2022, TalkTalk acquired rival SSE from Ovo Energy, in order to bolster its customer portfolio. Rumours of its own acquisition by Virgin Media O2 followed that same year, though the deal did not come to fruition. The company also agreed a partnership with Telecom Acquisitions, the manager of a number of broadband ISP brands and products, which includes TalkTalk securing the controlling stake in the company.
Freddie
Company Specialist at Welcome to the Jungle
Benefits
- Company pension scheme
- Income protection and life assurance
- We all lead different lives and like to work differently, so whether it's working from home or starting and finishing your day later, we’ll give you the flexibility you need to do your best work
- Private medical insurance
- We offer all of our people free TalkTalk Fibre, TV and Phone (you’ll be helping us make them what they are, so it’s only fair that you get to enjoy them)
- We run lots of wellbeing initiatives throughout the year to support your financial, physical, mental and lifestyle wellbeing
- We offer 18 weeks’ fully paid maternity leave and 4 weeks’ fully paid paternity leave when the big day arrives. The same applies for adoptive leave too. And, if you’re a grandparent, we’ll also give you a day off to spend time with your new grandchild
- You’ll get the chance to join one of our employee networks, such as Talk Pride, Women in Tech, Wellbeing or Neurodiversity communities. From arranging events like monthly coffee mornings to providing support, our communities are there for you
- We want to recognise the people that go above and beyond, and display our company values — we do that in a number of ways, from a simple thank you, to experience days
- Plus, you’ll have your birthday off, fully paid, every single year!
Company values
- We Care: We care about each other, our customers and our community. That’s why we’re laser focused on on our mission to bring simple, affordable, reliable and fair connectivity to everyone
- We Challenge: We challenge each other to be better for our customers. It’s about out-thinking our competition and working closely with our colleagues to generate new ideas that make everyone happy.
- We Commit: We commit to doing what we say we will. We’re the kind of people who are always up for changing things for the better. Because when we stand for something, we really mean it
Funding (1 round)
Aug 2007
$87.6m
GROWTH EQUITY VC
Total funding: $87.6m
Leadership
Tristia Harrison
(CEO, not founder)Joined The Carphone Warehouse Group in 2000 and held a number of Senior Management and Executive positions at The Carphone Warehouse and TalkTalk Group, before becoming CEO in 2017.