Verint
Contact center AI platform & solutions
- 1001+ employees
- B2B
- Artificial Intelligence
- Enterprise
- Training
- Customer service
- SaaS
- eCommerce
- Huntington, Melville, NY
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Company mission
To help deliver AI outcomes to solve the most pressing CX automation.
-18% employee growth in 12 months
Our take
The contact center market is shifting towards AI, automation and more connected customer experiences. Businesses want to handle more interactions without simply adding more staff, creating a growing market for platforms that can automate work and improve eservice.
Verint provides AI-powered customer experience software, with tools that cover areas such as AI agents, knowledge management, workforce management, quality and analytics. Its open platform also lets customer connect Verint with other systems, including Five9.
Verint has built a strong position with large enterprise and is increasingly leaning into AI. Its deeper Five9 partnership gives it another route to market, while its broader platform gives existing customers more reasons to expand their use of Verint.
Freddie
Company Specialist at Welcome to the Jungle
Benefits
- Employee wellness: Verint takes employee wellness seriously. We are focused on employee engagement and wellness by providing programs that focus on mental health, financial and physical wellness, and advice to improve work life balance. Our company paid employee assistance program (EAP) provides for over 200 hundred learning opportunities for our employees’ personal and professional growth and other initiatives focused on providing employees with a toolkit of professional development options.
- Education and training: Tuition reimbursement program for job-related continuing education—including graduate level and job required certification programs. Employees have extended learning options for additional soft skills, and technical and professional training through Verint Academy, our self-service option. We offer thousands of training courses through multiple channels of learning, including Verint Academy, technical skills training, online training offerings through our EAP and wellness applications, mentorship sessions and leadership coaching, and traditional classroom and external training engagements assigned by leadership for personal and professional development.
- Giving back: Flexible donation programs that support you in giving back to your community. Programs include direct pay deductions and PTO donations, including supporting various charities.
- Celebrating achievements: Programs to honor excellence within our organization. We recognize innovative individuals and teams through our Patent and Invention Recognition, Service Recognition and Gift Card programs.
- Optional programs for employees: We continuously reevaluate and work to offer additional beneficial programs which currently include ARAG Legal Assistance Program, Info Armor Identity Theft Protection, pet insurance, home and auto insurance discount programs, merchant programs, and cell phone provider discount programs are among the options we offer our team.
- Caring for your family: Company-paid parental leave, adoption assistance, and fertility assistance programs, along with retirement savings plans.
- Work-life balance by taking time for you: Paid time off (PTO) and holidays to help relax and recharge.
Funding (last 2 of 9 rounds)
Dec 2021
$17.4m
LATE VC
Nov 2020
$25m
CONVERTIBLE
Total funding: $129.9m
This company has top investors