ZigZag Global
Product returns management portal
- 101-200 employees
- Retail
- B2B
- Logistics
- SaaS
- eCommerce
- Belgravia, London, UK
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Company mission
To be the global backbone of a post-purchase and returns ecosystem that works for consumers and retailers alike.
20% employee growth in 12 months
Our take
ZigZag Global is helping retailers streamline their returns process with a branded returns management portal that lets them create customer-friendly solutions without the need for costly in-house engineering. It's an efficient way to manage returns while maintaining a smooth customer experience.
Today, returns are a big challenge for retailers, with around 15% of items being returned across both physical and online stores. In eCommerce, that figure jumps to 40%. This puts pressure on retailers to manage reverse logistics effectively, ensuring they can keep customers satisfied while also maximizing the value of returned goods through restocking.
Since its founding in 2015, ZigZag has built an impressive roster of customers, including Dorothy Perkins, Oakley, and Selfridges & Co. Following its acquisition by NYSE-listed Global Blue, a leader in tax-free shopping, the company is set for a new phase of rapid growth, with access to Global Blue's expansive merchant network, ZigZag is on its way to scaling its impact even further.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Learning and Development: L&D budget and allocated time to utilise it - access to a personal budget to support your professional growth and training.
- Day off on your birthday: To celebrate you, enjoy an extra day off on your birthday.
- Additional holiday entitlement: Awarded for each completed year of service (up to a maximum of six extra days).
- Summer working hours: From June to August (inclusive), our summer working hours include early finishes on Fridays - giving you more time for what you love.
- Working from abroad policy: As part of our commitment to flexibility and work-life balance, we support short-term international remote working for eligible employees.
- Employee referral bonus scheme: Earn rewards for referring successful candidates to the company.
- Office Equipment Budget: To ensure our team is equipped to thrive in their home office setups when working remotely.
- Paid volunteer day: As part of our commitment to social and environmental responsibility, we offer all employees one paid Volunteer Day per calendar year to contribute to a cause that matters.
- Mental Health Support: Ensuring our teams have access to appropriate mental health resources/support platforms, dependent on their location.
Funding (last 2 of 4 rounds)
Nov 2019
$19m
SERIES A
Aug 2017
$0.7m
SEED
Total funding: $20.2m
This company has top investors
Leadership
Al Gerrie
(Founder & CEO)They are also a Non-Executive Director at We Are Pentagon as well as the Founder and Director XCom Ltd and BlueStone International Investments. Previously Head of Multichannel at outdoor clothing & equipment retailer Mountain Warehouse, and was eCommerce Multi Channel Manager at Office Shoes.