Customer Care Specialist, Yokoy
German Speaker
Automated spending management platform
Be an early applicant
Automated spending management platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To revolutionise corporate spend management.
Role
Who you are
- We are looking for a confident individual to join our Customer Success team and support our daily business as a Customer Care Specialist
- You finished your studies or your apprenticeship or has some work experience of at least one year in an operational area (ideally Finance, Support, Customer Care)
- Background in finance and or accounting is a strong plus
- Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus
- Ability to handle a variety of tasks at a high frequency
- Structured and detail oriented approach to work
- Fluency in English and German, additional languages are a plus
What the job involves
- In this role, you will be in daily contact with our customers to resolve their operational issues, answer their questions, or any other concerns
- You are responsible for the correct administration of application problems, the creation of support tickets and the communication with the end user
- Furthermore, you are also in contact with our other internal teams to investigate issues and provide feedback
- Within this role, you will be in the center of our customer success processes and directly influence our customer satisfaction
- This is your chance to shape the Customer Care area of a FinTech scaleup and to bring your support knowledge to the next level. We allow you to work with great freedom and creative possibilities
- The Customer Success Team is responsible for the entire customer lifecycle after a contract has been signed
- We currently work in four areas: Yokoy Solutions, Yokoy Academy, Enablement & Growth and Customer Care/Operations
- As a Customer Care Specialist, you will take full ownership of our customers' daily concerns
- As part of this, you will work closely with our team members in Onboarding and Engineering to improve our software
- You will take ownership of incoming requests from customers, including the creation of tickets for the internal organization
- You manage the tracking-to-resolution of recorded incidents or bugs
- You will be answering and handling customer inquiries for our customers in Germany, Switzerland, and the rest of Europe
- Internally, you’re the first point of contact for knowledge on the operational use of our software
Application process
- Apply with your CV and/or LinkedIn profile and a few words on why you would like to join Yokoy
- We aim to get back to you regarding your application within 8 business days
- Our interview process tends to take around 4 weeks to complete
- If you need more flexibility or are on a tighter schedule, don’t be afraid to let us know
Our take
Yokoy is a spend management automation company, offering corporate credit cards and AI-powered expense and invoice management. The company’s all-in-one fintech platform easily integrates with existing ERP systems and works in multiple currencies, providing midsize to large enterprises with actionable insights through its adaptable and intuitive platform.
While the company faces competition within the market against Spendesk, Pleo, Moss and more, Yokoy has proven itself to be a strong competitor, growing 400% year-over-year. The company previously acquired Innflow, expanding its SAP-centric information system capabilities, and has over 500 enterprise customers, including Bitpanda, On, and DPD Group.
The company’s latest Sequoia Capital-led funding has fuelled the company’s European expansion, with the “soonicorn” company present in Switzerland, Germany, Austria, the Netherlands, Serbia, and now Spain. By continuing to focus on expansion and its mergers and acquisitions (M&A) strategies, market-leading Yokoy is well set to see further accelerated growth and expansion.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Company benefits
- Hybrid/Remote Work Options
- Flexible Work Schedule
Company HQ
Escher Wyss, Zürich, ZH
Leadership
Philippe Sahli
(CEO & Co-Founder)Former CFO at Beekeeper, and was the Director & Chief of Staff (Group Operations) at UBS.
Thomas Inhelder
(CFO & Co-Founder)Former Head Of Finance at Beekeeper, and was the Country Finance Manager at BT Group.
Melanie Gabriel
(Co-Founder)Current Board Member at WE SHAPE TECH. Former Head of Marketing at dizmo. Co-Founded Armoire Au Revoir.
Lars Mangelsdorf
(CCO & Co-Founder)Former Senior Account Executive at Beekeeper, and was a Sales Manager at Künzli SwissSchuh AG.
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