Director of Customer Success, Jiminny

The greatest thing about working at Jiminny is the emphasis on learning. The coaching culture is the best I've ever experienced. I have at least one team coaching session every week and they are so well thought out. I always come away from each session having learnt so much.

It's a real joy to work in a team all with the same mission - to spread the word about our brilliant product whilst making sure that our customers have the best experience when working with us. It feels like everyday the whole team know what we're working toward!

I onboarded remotely right in the middle of the summer lockdown and was very nervous as this was a completely new process to me. However, there was no need for me to worry as the onboarding process was great. I joined with a few new colleagues at the same time and we were guided through a month-long training and coaching programme which gave us all of the time and space we needed to absorb all of the new information.

No two days are the same. All our clients have different needs and it's great to bond with them, understand what drives them and work hard to give them the best support and guidance to succeed.

With an ever evolving product like Jiminny we are always learning. For someone like myself who likes change and constant growth, Jiminny is a great fit.

Coaching and personal development are taken really seriously at Jiminny and our leadership team make sure enough time and resources are dedicated to it. I feel so lucky to have a manager who genuinely wants me to succeed and is also interested in my personal wellbeing.

The company culture is amazing, they stay true to their values and genuinely care about your wellbeing. The onboarding was excellent, mine was virtual which is often hard to achieve but I felt really confident and up to speed very quickly and found it easy to integrate with the team.

There is a pretty flat structure in the company. everyone's opinions are valued and we're constantly encouraged to ask questions and give feedback

The onboarding was really thorough and each team member took time to speak to us about their role as well as the company values. There was time each day just to chat so I felt fully integrated and was set tasks to keep it interactive

Many companies say that their values are important, but at Jminny we all live and breathe them. Everyone is open and honest, teaching every situation as learning opportunity, and this mentality truly trickles down from the top! Everyday is seen as a new opportunity to grow and this attitude really pushes you to be the best version of you.

Ever since day one, my thoughts and opinions have not just been listened to by the whole team but even actioned. By actually engaging with your ideas it really excites you to create more, creating such a positive energy amongst all of the teams! No one will ever shutdown any idea, just help it grow in the Jiminny direction, with you taking ownership and pride from start to finish!

One our company values is #BeOpen and this is truly embodied by the whole team. Everyone is honest with every aspect to each other, but use this honesty to help you grow and thrive as an individual.