Implementation Manager, Ramp

• Minimum 3 years of experience in customer success, account management, or product operations experience in a B2B organization
• Exceptional project management and time management skills
• Excellent verbal and written communication skills
• Desire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectively
• Proven track record of exceeding quota and/or outperforming key target metrics
• Ability to anticipate customers’ needs and position product solutions accordingly
• High adaptability and ability to thrive in a fast paced environment

Desirable

• Implementation Specialists at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly-closed customers
• As an early member of the team, you will have the opportunity to help build and refine Ramp’s Implementation organization and define the customer strategy that fuels our growth
• Ensure fast, thorough, and complete onboarding of new Ramp customers by partnering with Commercial Account Managers to educate new customers on Ramp’s functionality and best practices
• Work with new customers to deeply understand their current work flow, pain points, and obstacles to full rollout
• Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiative
• Become an expert in the full range of integration and configuration options for Ramp’s suite of products
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach