People Operations Manager, Convex Group
Property & casualty insurance
Posted today
Property & casualty insurance
501-1000 employees
Posted today
501-1000 employees
Company mission
To underwrite insurance and reinsurance for complex specialty risks.
Role
Who you are
- Several years in a similar role, experience with employee benefits is advantageous
- Experience in managing HRIS platforms (our chosen platform is currently Oracle HR) and generally technology savvy
- Highly collaborative with the ability to partner across Convex for project based work and to clearly communicate with employees on benefits related topics
- Robust analytical capabilities to solve complex problems and may have experience in automating operational activity, reporting and analysis all while maintaining strong attention to detail
- Excellent oral and written communication skills
- Culturally astute and able to collaborate well with the offshore teams
- Integrity and ability to handle highly confidential information
- Excellent organisational skills and demonstrated ability to prioritise work activity
- Ability to problem solve using sound and accurate judgement
What the job involves
- Provide operational oversight for the offshore EXL team, actively allocating workloads, steering day-to-day priorities, and ensuring rigorous performance standards across all geographies
- Monitor and uphold HR data compliance, ensuring continuous adherence to GDPR regulations and data privacy standards across all records
- Leverage HR data and Management Information (MI) to generate actionable insights that directly inform the People agenda and executive decision-making
- Partner with outsourced providers to resolve operational challenges, actively monitoring SLAs and KPIs to secure high-quality service delivery and commercial value for money
- Oversee and govern all audit actions for the People team, driving remediation efforts to ensure the prompt and thorough closure of all findings
- Support broader operational resilience priorities, including the coordination, monitoring, and execution of business continuity plans alongside ad hoc governance projects
- Direct the annual HR budget planning cycle, coordinating resource allocation and financial forecasting across the department
- Lead the People team in upholding strict SOX compliance, embedding robust internal controls and audit readiness across all HR workstreams
- Act as the primary system administrator for our HRIS (Oracle), championing data integrity, optimising system functionality, and establishing best practices for data management
- Lead benefits processes and annual renewals
- Assist with general employee queries and general benefits administration (pension, PMI, life assurance, benefits)
- Continuously review benefit offering and ensure we are providing competitive, market-leading benefits to Convexians
- Responsible for ownership and coordination of benefits data audits
- Manage the annual flexible benefits enrolment window
- Manage end to end monthly payroll processes across various territories in partnership with offshore HR Operations team
- Maintain and uphold established SOX-compliant processes and audit standards across all HR operations while identifying opportunities to increase efficiency
Salary benchmarks
Our take
Convex Insurance is a speciality insurer and reinsurer that was established in 2019. Unlike traditional insurance companies, Convex specialises in underwriting complex and non-standard risks, providing coverage across a wide range of lines of business such as property, casualty, marine, energy, aerospace and speciality lines.
What sets Convex apart is its utilisation of advanced analytics, technical expertise, and risk management capabilities. By leveraging these strengths, Convex crafts tailor-made insurance and reinsurance solutions that precisely address the specific needs of each client. Its global presence enables the company to serve a diverse range of clients while maintaining a strong focus on building enduring relationships through a focus on customer care.
With an A.M. Best rating of A- (excellent), Convex has earned recognition for its customer service and dedication to meeting the unique requirements of its clients. By prioritising client satisfaction and customising solutions, Convex has positioned itself as a reputable player in the industry, providing reliable coverage for the most challenging risks.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- 30 days Annual Leave
- Birthday Leave
- 10% Employer Pension Contribution
- Private Health Insurance Medical Cover
- Life Assurance Cover
- Annual Health Check
- Group Income Protection
- 3 days of Volunteer Leave each year
- 10 days of help with care (elder/ childcare) through Bright Horizons
- Give as You Earn
- Cycle to Work
- Season Ticket Loan
Company HQ
Hamilton, Pembroke Parish
Leadership
Paul Brand
(Founder & CEO)Over 36 years of experience in the insurance industry. They previously worked as Chief Underwriting Officer at Catlin and served as the Chairman at XL Catlin.
Share this job