Support Engineer, Smartling
Web Integrations
Translation & content localization platform
Be an early applicant
Translation & content localization platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
Smartling's mission is to move the world with words.
Role
Who you are
- We are looking for a professional with a track record of successfully supporting enterprise-grade technical solutions, who can communicate complex concepts and ideas effectively, and who demonstrates creativity in solving challenging problems for customers
- A third level degree, or diploma in Computer Science, Engineering or related field
- 2 years of relevant experience as a Support Engineer, Solution Architect, Technical Consultant, or in a similar customer-facing role that focuses on technical solution design and implementation
- 2 years of applied experience with modern web technologies (e.g. HTTP, HTML, CSS, and JavaScript) and REST APIs
- A highly analytical approach to complex problems, and are not intimidated by technical challenges
- Excellent communicator with the capability to advise/persuade technical and non-technical stakeholders
- Ability to drive outcomes despite complexity, ambiguity, or changing scope
- Familiar with at least one programming/scripting language and able to write scripts
Desirable
- Knowledge of Content Delivery Networks (CDN), web servers, and proxy technologies such as Nginx
- Hands-on experience with Splunk, Kibana, or similar technologies
- Experience with file engineering and regular expressions
- Familiarity with Content Management Systems (CMS) and SQL
- Software development experience
- Experience with translation, localization, and internationalization processes and/or fluency in multiple languages
What the job involves
- The Support Engineer, Web Integrations is part of the Professional Services team at Smartling
- The mission of the team is to help customers rapidly integrate Smartling solutions in a way that is sustainable and scalable
- Ou will be responsible for ongoing maintenance of customer integrations based on Smartling’s GDN solution to ensure that the integration continues to meet customer needs as their website changes over time
- Interact with both technical and business users to gather requirements, analyze information, and design comprehensive and scalable solutions
- Effectively and proactively manage process changes with business and technical stakeholders to drive implementations forward
- Act with precision and urgency to provide customers with best-in-class support, and lead workshops and troubleshooting sessions with customer technical teams to resolve complex issues
- Continuously articulate best practices to encourage optimal integration and platform adoption, laying the foundation for the long-term success of customers
- Stay curious about new technologies, develop new tools, and contribute to process improvement
Our take
Smartling leverages a network of professional translators and AI translation software to enable companies to connect locally with audiences anywhere, through any channel. Over the last few years, the company has emerged as a real market leader.
The appeal is obvious: since a company’s online presence is unlimited by geography, it shouldn’t be limited by language. The advantage of an offering like Smartling is that it doesn’t just loosely translate meaning like a browser would, but can also translate impact. As fast growth companies scale internationally and bring their brand message to new markets, this kind of service can prove crucial.
The roll call of customers is proof of the startup's success, with the likes of Shopify, Lyft, Tinder, Samsung, H&M, Mastercard, and plenty of others all taking advantage of its platform. Smartling has raised substantial funding and achieved a strong rate of growth which is still accelerating - all boding well for its future.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2021
$160m
GROWTH EQUITY VC
May 2014
$25m
SERIES D
Total funding: $227.2m
Company benefits
- Equity
- Flexible vacation & PTO
- Health Benefits
- Generous Maternity/Paternity Leave
- 401k Retirement Planning
- Commuter Benefits
- Remote Hires
- Employee Referral Bonus
Company HQ
Garment District, New York, NY
Leadership
Jack Welde
(Founder & President)Former CEO of the company. Began their career in the US Air Force. Former SVP of Product at eMusic, former COO/CTO of SheSpeaks, and former COO at RunTime Technologies.
Bryan Murphy
(CEO)Director at MadCap Software, PlayPower and JEGS High Performance.
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