Customer Success Manager, Healthie
$105-155k
OTE
More information about location
Infrastructure for virtual-first healthcare organizations
Open for applications
Infrastructure for virtual-first healthcare organizations
101-200 employees
Open for applications
$105-155k
OTE
More information about location
101-200 employees
Company mission
To empower the providers and builders of the care ecosystem with the tools they need to deliver a complete virtual experience for the end-consumers.
Role
Who you are
- At Healthie, we are AI-enabled and AI-accelerated in how we build. We are looking for team members who actively leverage AI-powered development tools, embrace automation, and help teams adopt modern, AI-assisted engineering practices to increase velocity and quality
- You have 3+ years in customer-facing roles with proven customer success expertise, ideally in healthcare, healthtech, or high growth SaaS technology companies
- You have a demonstrated track record managing complex books of business, including key accounts and at-risk clients, with measurable success in client health, retention, growth, and referenceability
- You're an advanced practitioner who takes a consultative approach to maximize client value, mastering product positioning and best practices to influence stakeholders toward optimal outcomes
- You can drive successful executive meetings and quarterly business reviews independently, excelling at leading difficult conversations with clients when needed
- You're an excellent communicator with expert presentation skills, able to break down complex subjects for healthcare leaders from practice managers to C-suite executives
- You work autonomously on large, complex accounts while serving as a mentor to junior teammates, efficiently managing and delegating work to account teams
- You have advanced domain knowledge of company operations and user workflows, with experience in technical implementations including APIs, integrations, and platform configurations
- You possess strong understanding of business delivery models and operational nuances, with healthcare/healthtech experience strongly preferred
- You're a high contributor to team and company goals, leading cross-functional initiatives and supporting sales functions in upsell negotiations
- Bonus points if you've worked with private practices, multi-provider groups, or health systems
What the job involves
- We're hiring a Customer Success Manager! You'll join Healthie's Customer Success team in making a meaningful impact on healthcare accessibility and innovation through our AI-native, HIPAA-compliant platform. In this position, you will be responsible for:
- Building strategic relationships with healthcare executives, practice managers, and clinical champions transforming patient care
- Mastering customer workflows, understanding patient care goals and operational objectives while positioning Healthie for maximum impact
- Creating and executing success plans and QBRs tracking clinical KPIs and operational metrics
- Identifying expansion opportunities and optimization strategies that foster sustainable practice growth
- Diagnosing operational inefficiencies and clinical workflow bottlenecks, implementing solutions that deliver lasting value
- Providing expert guidance throughout the customer journey—from onboarding and training to renewal and expansion
- Serving as primary escalation point to resolve issues quickly and maintain exceptional customer satisfaction
- Collaborating with Product, Engineering, Sales, and Marketing teams to shape platform enhancements reflecting real provider and patient needs
- Driving measurable revenue and customer health improvements while building meaningful healthcare partnerships and serving as the voice of healthcare within our organization
Application process
- Quick chat with someone from our Talent team (15 minutes)
- Interview with Caseley (20 minutes)
- Interview with Emma (30 minutes)
- Case Study with Emma, Caseley and 2 other members (that we rotate) of the Customer Success team (45 minutes)
- Final session with Tariq, COO (30 minutes)
- Reference Checks
Our take
The past few years have seen a substantial rise in provision and uptake of telemedicine services, with over one in five Americans now signed up. This successful reimagining of healthcare provision into something more accessible, affordable, and effective, has led to a surge of VC investment and rapid-growth success stories in the sector.
Would-be startups, however, have to navigate the costly and complex process of building out HIPAA-compliant infrastructure - so software and API company Healthie is filling the gap in this market. It helps these companies build and deliver health and wellness services by providing a fully-brandable suite of telehealth, business management, and coaching tools.
This means that businesses can launch and scale at a fraction of the cost, and in a fraction of the time. This approach has won Healthie an impressive number of clients across over 20 countries. And its vigorous growth looks likely to continue, with regular funding rounds behind it and the continued growth of the telemedicine industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
52% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2024
$23m
SERIES B
Jul 2022
$16m
SERIES A
Total funding: $41.2m
Company benefits
- Stock options
- Medical, dental, vision, life and disability coverages
- FSA and HSA
- Flexible vacation
- 401(k) plan with company matching
- Parental leave program
- Learning & development stipends
- Nutritional coaching
- Fitness membership budget
- Co-working subscriptions
- A laptop plus equipment stipend
- Summer Fridays
Company HQ
Chelsea, New York, NY
Leadership
Erica Jain
(CEO & Co-Founder)Conducted research at the Center for Research on Prospective Health Care, moving into a nutrition program analyst role at the Clinton Health Access Initiative, and finally spent time as a healthcare consultant with BCG.
Cavan Klinsky
(CTO & Co-Founder)Founded search engine Gevva, and then worked freelance as a web designer.
Salary benchmarks
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