Call Center Agent, Sumsub
+ Performance bonuses
Cover all your verification needs: ensure compliance, prevent fraud, and scale faster.
Job no longer available
Cover all your verification needs: ensure compliance, prevent fraud, and scale faster.
501-1000 employees
Job no longer available
+ Performance bonuses
501-1000 employees
Company mission
To create a world where anyone—regardless of age, location, or computing skills—can securely access and use any service.
Role
Who you are
- Previous experience in customer service-based roles is considered an advantage, but no work experience is required. You will be surrounded by our attention and support in order to enter the new role and team as comfortably as possible
- Conversational German and English (knowledge of Italian, Spanish, French, Portuguese or Turkish would be a strong asset). Please, note that the main language of communication with the clients is German
- Good communication skills
- Ability to navigate a large amount of information
- Able to have days off during the week instead of the weekend
What the job involves
- We are looking for a Customer Service Representative. Join Sumsub's team!
- Effectively interact with users, including both verbal and written communication (the main language of communication with the clients is German)
- Safeguard data, ensuring confidentiality and security
- Adherence to legal regulations and company standards
- Paying attention to detail and precision when carrying out tasks
- Continuous updating of knowledge and skills in line with industry and regulatory changes
- Only inbound calls, no outbound calls, chats or emails required
- No customer support or complaint handling required. Simply guide the user through all necessary steps
Our take
Verification security is an evolving issue that, as businesses continue to digitise, many spend unnecessary amounts of time building the infrastructure for. Sumsub has built a global verification platform that helps remote workers and international employees securely log into their work accounts in a simple and secure manner.
The all-in-one verification platform is used by more than 2,000 companies to verify users and transactions. Sumsub has also developed a compliance-as-a-service platform, a first-of-its-kind application that helps companies adhere to AML regulations to “Know Your Customer” (KYC). Expanding from its one-size-fits-all verification service has reaped dividends for Sumsub, which enjoyed $30 million in Series B funding off the back of its compliance service launch in 2022.
Moving forward, Sumsub is looking strong within a competitive verification market. Its products are applicable to a range of industries within tech including fintech, gaming, and even rideshare apps. The latter is an especially lucrative market in Europe, with a recent survey suggesting that 43% of European drivers do not plan to own their own vehicles by 2025. This indicates that ridesharing is a particularly lucrative sector for Sumsub to tackle.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
46% female employees
23% employee growth in 12 months
Glassdoor (4.3)
Trustpilot (2.2)
Company
Funding (2 rounds)
Dec 2022
$30m
SERIES B
Sep 2020
$6m
SERIES A
Total funding: $36m
Company benefits
- Work-Life Balance: We value your well-being and offer paid vacations, sick leave, and your birthday off.
- Remote Work: Enjoy the flexibility of remote work, collaborating with professionals from diverse cultures and backgrounds.
- Professional Growth: Access to continuous learning and development opportunities to enhance your skills and career trajectory.
- Competitive Compensation: Receive a competitive salary and benefits package that reflects your skills and contributions.
- Innovative Environment: Be part of a dynamic team that thrives on innovation and is shaping the future of compliance technology.
- Global Impact: Contribute to a product used by businesses around the world, helping them navigate complex compliance requirements.
Company values
- Diversity - Sumsub recognizes any document type, language, and script. That goes double for people—our team is scattered across 57 countries, all with different backgrounds, expertise, and cultures. Unity in diversity is one of our core beliefs that spans both humans and technology.
- Future-driven expertise - We strive to ensure the best possible quality of our product in the swift currents of innovation. We champion the spirit of invention, encouraging a culture where creativity, curiosity, and brilliance thrive. Where everyone is empowered to embrace change, pioneer new paths, and craft unique solutions from the ground up.
- Empathy - We foster a culture of mutual respect, robust support, and open communication. We are committed to collectively nurturing our growth and potential, supporting each other's journeys, wherever they may lead.
- Vibrancy - Even though we build a complex, AI-powered platform for an intimidating industry, we still don’t forget to be human and celebrate our lives openly. Positive, playful, and a good friend to their pet—that’s your average Sumsubber.
Company HQ
City of London, London, UK
Articles
Leadership
Andrew Sever
(CEO)Leading Sumsub's operations & global growth, aiming to make it a one-stop hub for verification and compliance. Theoretical physicist that previously was a C-suite manager in top IT companies.
Peter Sever
(CIO)Peter, as CSO, ensures Sumsub meets market demand and achieves stable growth by planning new features. He ensures customer feedback shapes product development, working closely with CSO teams.
Jacob Sever
(CSO)Jacob leverages his expertise in product design, animation, and computer graphics to combat digital fraud. Leading transformative initiatives, he aligns business strategy with innovative approaches.
Vyacheslav Zholudev
(CTO)With a Ph.D. in Computer Science from Jacobs University, drives Sumsub's development team to achieve complex goals. His expertise ensures 99.996% uptime. Previously impacting at ResearchGate.
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