Director of Partnerships, Zowie
SIs
More information about location
AI-powered customer service for online stores
Job no longer available
AI-powered customer service for online stores
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
Zowie’s mission is to recreate offline shopping experiences online and reimagine digital customer service.
Role
Who you are
- A track record of successfully establishing partnerships with SIs, ideally in the SaaS space
- Expertise in scaling partner ecosystems to strategic revenue funnels
- Analytical, numbers-oriented mind with a passion for technology
- Exceptional communication & interpersonal skills with the ability to foster long-term relationships
- A builder’s mentality combined with flexibility and scrappiness when needed
- Excellent organizational skills to manage multiple projects in a fast-paced environment
Desirable
- Market knowledge within CS/CX or/and RPA/automation solutions
- Experience in establishing and managing partnerships on a global scale, taking different cultures and markets into consideration
What the job involves
- E’ve already established strong product traction with mid-market and enterprise customers both in Europe and in the US. Our Team proved to know how to do outbound and scale in-house marketing activities to win leads. We are now unlocking a new revenue channel - partnerships
- Over the recent months, we’ve validated that this is a viable channel with immense potential for us, and we aim to scale it further within three streams - the SI partner ecosystems in the US and Europe, plus the Agency partner program in North America
- We’re now looking fora Director of Partnerships to join us and build our partner ecosystem among SIs from the ground up… well, almost from the ground up
- The north star is to implement Zowie’s AI to more and more Customer Service Teams to:
- Make their work 1.5x more efficient,
- Generate substantial cost savings,
- Improve customer satisfaction…
- And ultimately help the businesses and their Customer Support thrive
- For the right Partnership professional, Zowie is an opportunity to bring extremely appealing AI technology and clearly quantifiable and often mission-critical value to businesses
- Build and scale Zowie’s partner ecosystem, focusing on SIs in Europe
- Lead the whole partnership cycle from prospecting, outreach strategy, and leveraging the network through demos, value discussions, and negotiations to onboarding and fostering relationships
- Establish long-term relationships with partners
- Proactively work with Zowie’s Sales, Customer Success, and Marketing Teams to connect all the dots and ensure all business needs are met
- Act as Zowie’s Ambassador and Host at global events, forums, and visits with partners and customers - it will require some traveling and a solid supply of social energy
Our take
Customer service tickets tend to fall into the same few buckets — returns, refunds or quality control questions. Not only are these repetitive, but it leaves little time for customer engagement on more complex requests.
Zowie is an attempt to automate much of that repetitive work. The technology automates 30% of customer service inquiries like “Where is my package”, “How to change my shipping address”, or “How do I make a return”.
The startup is now focused on leveraging the volume of interactions from its impressive customer base to train models that can deliver actionable insights for its customers. That way, its clients can not only reduce customer service costs, but identify new opportunities in its business.
The startup’s biggest challenge will be facing off intense competition in the chatbot-customer service space. However, while most of these players have parity on features, few have been able to compete with Zowie’s impressively quick setup speed, winning it major market share amongst startups and other fast-moving internet businesses.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
May 2022
$14m
SERIES A
Jan 2022
$5m
SEED
Total funding: $20.2m
Company benefits
- 👉 Employee Stock Option Plan (ESOP). You’re a part of our company’s future success
- 👉 Unlimited paid time off. We trust each other and don’t count days
- 👉 Great company offsites. We spend time together in person to strengthen our team
- 👉 Health benefits. We offer a competitive health insurance package
Company HQ
Civic Center, New York, NY
Leadership
Matt Ciolek
(CPTO & Co-Founder)Previously CTO & Co-Founder at codeheroes.
Maja Schaefer
(CEO & Co-Founder)Previously CEO & Co-Founder of codeheroes. Before that worked as a software developer in a variety of roles including at IBM.
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