Staff DevOps Engineer, Zoom
$124-271.2k
More information about location
Office located in San Jose, CA
Work platform for human connection
Open for applications
Work platform for human connection
1001+ employees
Open for applications
$124-271.2k
More information about location
Office located in San Jose, CA
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- 10+ years in DevOps, SRE, or infrastructure engineering roles, with at least 3 years at a staff or principal level scope
- Have a proven track record owning reliability for large-scale, distributed, latency-sensitive systems in production
- Have experience in supporting real-time or media-heavy platforms (video conferencing, live streaming, gaming, trading systems, or similar)
- Demonstrate ability to lead cross-functional technical initiatives without direct authority, driving alignment across engineering, product, and operations
- Have conceptual and architectural understanding of real-time communication protocols: WebRTC, RTP/RTCP, TURN/STUN, SDP, and SFU/MCU topologies
- Have solid expertise in cloud infrastructure (AWS, GCP, or Azure) and container orchestration (Kubernetes, Helm, ArgoCD)
- Demonstrate proficiency with infrastructure-as-code tooling: Terraform, Pulumi, or equivalent
- Have experience with observability stacks: Prometheus, Grafana, Datadog, Jaeger, OpenTelemetry, or equivalent
- Have an understanding of networking fundamentals: BGP, anycast routing, DNS, load balancing, and CDN architecture
- Utilize CI/CD tools such as GitHub Actions, Jenkins, and Spinnaker to streamline workflows and improve deployment processes
- Implement deployment safety practices like canary releases, feature flags, and blue/green strategies to ensure reliable software delivery
- Demonstrate proficiency in Python, Bash, or Go for automation, tooling, and incident response without requiring advanced software development expertise
What the job involves
- We are hiring a Staff DevOps/Site Reliability Engineer to ensure reliability, scalability, and operational excellence for our real-time communications platform
- This platform supports audio/video conferencing, recording, and live-streaming functionalities
- The position requires expertise in infrastructure engineering, global team collaboration, and cross-functional partnerships
- This team manages essential meeting service operations at Zoom. They handle global, large-scale distributed systems and advance communication technology to connect individuals across physical distances
- Ensuring reliability engineering and operations by owning the SLO/SLI framework for real-time services, defining, tracking, and improving latency, availability, jitter, and packet loss
- Leading incident response for critical outages across the real-time platform, coordinating across time zones and engineering disciplines
- Promoting a blameless postmortem culture and ensuring action items lead to measurable reliability enhancements
- Implementing chaos engineering and game day exercises to proactively identify failure modes before user impact occurs
- Building and evolving observability tools — dashboards, alerting systems, and distributed tracing — tailored for real-time media infrastructure challenges
- Serving as the architectural authority on deployment patterns, infrastructure design, and operational readiness for real-time services
- Reviewing and contributing to system design proposals, providing feedback on scalability, fault tolerance, and operational complexity
- Driving capacity planning, traffic modeling, and cost optimization strategies across globally distributed infrastructure
- Evaluating and recommending infrastructure tools, platforms, and vendors — including media servers, CDN providers, cloud-native services, and edge networking
- Ensuring consistent standards for CI/CD pipelines, deployment safety, and progressive rollout strategies across teams
- Acting as the primary SRE partner for multiple engineering teams building real-time features, attending planning sessions, and providing operational readiness guidance
- Collaborating closely with network engineering, security, product, and data teams to align on platform-wide reliability requirements
- Translating infrastructure constraints and reliability trade-offs into actionable recommendations for product leaders and engineering teams
- Establishing and advocating DevOps best practices — infrastructure-as-code, GitOps, automated testing, and deployment automation — across partner teams
- Guiding senior engineers on SRE principles, reliability patterns, and operational discipline
- Serving as a technical liaison between US-based and China/India-based engineering teams, bridging communication gaps and providing technical context
- Conducting architecture reviews, incident retrospectives, and planning sessions in English and Mandarin as appropriate
- Maintaining a flexible schedule to ensure meaningful overlap with teams in Beijing, Shanghai, Bangalore, and Hyderabad
- Building collaborative relationships across cultural and geographic boundaries, adapting communication styles to foster trust and alignment
- Ensuring engineering documentation, runbooks, and architectural decision records are accessible and understandable for global team members
Application process
- Anticipated Position Close Date: 03/31/26
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
Salary benchmarks
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