Customer Success Partner, Eleos Health
$125-140k
+ Equity
Automation and AI solutions for healthcare
Job no longer available
Automation and AI solutions for healthcare
201-500 employees
Job no longer available
$125-140k
+ Equity
201-500 employees
Company mission
To streamline documentation, simplify compliance, and surface deep care insights to drive better client outcomes.
Role
Who you are
- You are a strategic, customer-focused professional who takes ownership of driving value and measurable outcomes. You build trust with stakeholders at all levels and are comfortable managing complex customer environments
- You enjoy interpreting data, facilitating executive conversations, and influencing both customer strategy and internal priorities. You see yourself as a partner in your customers’ success and take pride in delivering a thoughtful, proactive experience
- 4 to 7 years of experience in Customer Success, Account Management, or Consulting within SaaS or healthcare technology
- Proven success managing strategic or enterprise accounts with ARR greater than 250,000 per customer
- Strong ability to communicate customer value using data and outcomes
- Strong experience in increasing product utilization across accounts
- Skilled in executive engagement, success planning, and facilitating high-impact business reviews
- Experience with customer success platforms such as Salesforce, Gainsight, or ChurnZero
- Strong analytical, organizational, and communication skills
- Collaborative and comfortable working across multidisciplinary teams
- Bachelor’s degree required; certification in Customer Success or advanced business training preferred
What the job involves
- We are seeking a Customer Success Partner to lead relationships and drive outcomes across Eleos’s largest enterprise customers
- This role is responsible for ensuring customers achieve measurable value, strong adoption, and long-term partnership results
- Reporting to the Customer Success Team Manager, you will serve as a strategic advisor who helps customers realize the full impact of Eleos
- You will guide value delivery, surface insights, coordinate cross-functional work, and align customer goals to product capabilities
- Manage a portfolio of Eleos’s largest enterprise customers, serving as their primary post-live strategic partner
- Build relationships with customer leadership and operational teams, aligning Eleos to their goals and success criteria
- Lead quarterly business reviews focused on outcomes, adoption insights, and value realization
- Partner with Account Management to support renewals and expansions, targeting strong retention and growth
- Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities
- Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements
- Translate customer insights into recommendations that influence Eleos’s roadmap and product strategy
- Develop and share success stories that demonstrate clinical, operational, and organizational impact
- Serve as a key voice of the customer, ensuring feedback informs internal planning and decision making
Our take
Conversations around mental health challenges are becoming more open, and support for conditions like anxiety and depression is increasingly recognized as a core part of healthcare. However, there are still relatively few technologies designed to support the professionals delivering these services. Eleos Health addresses this gap with voice-based AI tools for therapists, helping streamline their workload while providing deeper insight into patient sessions.
Eleos Health is the leader in CareOps automation for behavioural health, and its voice-to-insights technology is the first of its kind. The platform functions across a therapist’s whole workflow; taking notes and analysing hundreds of data parameters per appointment to deliver smart insights. Most importantly, the NLP and voice analysis provided frees professionals up to focus on treatment and care.
Eleos Health has experienced impressive customer retention and recurring revenue, showing the value that therapists have found in its product. The company has seen substantial investment which will enable it to deepen product and business development, hire talent and increase service and sales teams. In 2023 a study was published showing that the use of AI in behavioral health treatment can effectively help patients adhere to evidence-based care activities, evidencing the value of Eleos' work.
Freddie
Company Specialist at Welcome to the Jungle
Insights
57% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2025
$60m
SERIES C
Sep 2024
$8.3m
SERIES B
Total funding: $136.3m
Company HQ
East Cambridge, Cambridge, MA
Leadership
Alon Joffe
(Co-Founder & CEO)Alon is a Member of 8400 The Health Network. Previously, he was on the Investment Team for New Era Capital Partners and worked in Business Development at Peres & Associates Global Advisory. He also spent 5 years in the Israeli Air Force as an Officer.
Dror Zaide
(Co-Founder & CRO)Since co-founding Eleos in 2020, Dror has served as the CPO, COO and now CRO, a role he's held since 2022. Previously he co-founded The Soul Bird Project and Givit, and founded ZaidAir.
Alon Rabinovich
(Co-Founder & CTO)Alon previously worked as a Software Developer at MTN Technologies. He also spent 3 years in the Israel Defense Forces as a Security Researcher.
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