Customer Success Manager, Semperis
EMEA
Identity-driven enterprise protection platform
Be an early applicant
Identity-driven enterprise protection platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To help customers avoid disruptive cyberattacks and be resilient so they can say no to ransom demands.
Role
Who you are
- 3+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company
- Aptitude and drive to develop and maintain an essential understanding of Semperis solutions and related Microsoft technologies ((Active Directory, Azure AD, etc.)
- 3+ years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions
- Ability to understand and explain technical cybersecurity data
- Excellent communication and project management skills
- Proactive; ability to anticipate customer needs and have solutions ready when they are
- Intellectually curious; driven to expand the cybersecurity domain and professional expertise
- Responsive and adaptive to changing situations
- Genuine desire to work with customers
- French Speaking Required
Desirable
- Experience with SFDC, Customer Success Applications (such as Gainsight, Churnzero, etc), and Active Directory
What the job involves
- As a Customer Success Manager, you’ll collaborate closely with our Solution Architects & Support Engineers to maximize opportunities for our large enterprise and strategic customers & Semperis
- Customer Success Managers are strategic and empathetic communicators who are able to nurture relationships across multiple client accounts.
- Our strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them.
- The CSM also onboards new customers in their assigned territory
- Design a success plan for a portfolio of enterprise and strategic customers throughout their lifecycle. From onboarding/implementation through upsell and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals
- Track and report on customer health
- Gather insights to feedback to Product Development teams and collaborate on new developments to ensure it the product suits our client’s needs
- Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations
- Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc
- Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.)
- Identify potential customer references and assist with development of customer case studies
- Maintain an understanding of Semperis technology, products, and services
- In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program
Our take
Identity systems such as Microsoft Active Directory and Azure AD, used in over 90% of enterprises, are coming under sustained attack. With its multi-layered defense approach before, during, and after an attack, Semperis offers the industry’s most comprehensive security technology for hybrid AD and other identity systems, combined with incident response expertise.
The security-focused firm has grown rapidly in recent years, meaning that it was able to launch its own partner program, known as Vigilance. This enables other companies to benefit from the market position of Semperis by offering its solutions as part of an overall business model.
Semperis’ patented technology protects over 50 million identities from cyberattacks, data breaches, and operational errors. As Semperis has become increasingly well-known, its qualities have been widely acknowledged. It is trusted to fend off cyber attacks by enterprises such as Hertz, Starbucks, and Independence Blue Cross.
Recognized as one of the fastest-growing companies in North America, Semperis has clearly found its position in a competitive market that features the likes of Sumo Logic, IBM Security QRadar, Amazon GuardDuty and Threat Stack. Lately, it has focussed on hiring across all functions globally to better support its expanding customer base, as well as build out its senior team.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2024
$125m
LATE VC
May 2022
$200m
SERIES C
Total funding: $365m
Company benefits
- Work from home opportunities
Company values
- We're always growing
- We're driven with purpose
- We've got years of experience
- We cultivate collaboration
- We balance work with life
- We see unlimited potential
Company HQ
Hoboken, NJ
Articles
Leadership
Mickey Bresman
(CEO )Mickey began his technical career in the Israeli Navy computing technical unit. Before co-founding Semperis, they were the CTO of a Microsoft gold partner integration company, YouCC Technologies, and Senior Infrastructure Specialist at Bank Leumi, where they led the implementation of critical commercial systems.
Guy Teverovsky
(CTO )Prior to co-founding Semperis, Guy was a Senior Premier Field Engineer at Microsoft, acting as lead and mentor for Active Directory. They have managed Microsoft infrastructure upgrade projects and support services at SmartX, Team Computers and Hewlett-Packard Laboratories.
Matan Liberman
(General Manager, Israel)Matan began their career as a Software Engineer for the Israeli Defence Force and was promoted to Development Team Leader. They are currently the General Manager for the Israel Branch of Semperis and are involved in research and development.
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