Customer Success Manager, Semperis

• 3+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company
• Aptitude and drive to develop and maintain an essential understanding of Semperis solutions and related Microsoft technologies ((Active Directory, Azure AD, etc.)
• 3+ years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions
• Ability to understand and explain technical cybersecurity data
• Excellent communication and project management skills
• Proactive; ability to anticipate customer needs and have solutions ready when they are
• Intellectually curious; driven to expand the cybersecurity domain and professional expertise
• Responsive and adaptive to changing situations
• Genuine desire to work with customers
• French Speaking Required

Desirable

• As a Customer Success Manager, you’ll collaborate closely with our Solution Architects & Support Engineers to maximize opportunities for our large enterprise and strategic customers & Semperis
• Customer Success Managers are strategic and empathetic communicators who are able to nurture relationships across multiple client accounts.
• Our strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them.
• The CSM also onboards new customers in their assigned territory
• Design a success plan for a portfolio of enterprise and strategic customers throughout their lifecycle. From onboarding/implementation through upsell and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals
• Track and report on customer health
• Gather insights to feedback to Product Development teams and collaborate on new developments to ensure it the product suits our client’s needs
• Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers' operations
• Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc
• Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.)
• Identify potential customer references and assist with development of customer case studies
• Maintain an understanding of Semperis technology, products, and services
• In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program