Customer Onboarding Manager, Qargo
More information about location
Transport management software
Be an early applicant
Transport management software
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
To help customers shape a more profitable and sustainable future, by empowering them to work smarter, faster and more efficiently.
Role
Who you are
- An operational background in transport or logistics (e.g. planning, dispatch), and curiosity about SaaS
- Or experience implementing complex SaaS solutions and an interest in logistics operations
- A self-starter who takes initiative and enjoys variety in their work
- Strong communication skills with both technical and non-technical audiences
- English is a must and Spanish is a big plus
- Customer-focused and passionate about delivering the best possible customer experience
- Proactive, organised, and flexible, thriving in a fast-paced, scaling environment
- While this is a hybrid role, regular travel within the US is required. Therefore, a valid driver’s license is needed for customer visits
What the job involves
- As Customer Onboarding Manager, you’ll guide our customers step by step in switching from their current way of working to Qargo, ensuring a smooth transition, strong user adoption, and real impact on their daily operations
- You’ll be their trusted advisor, helping them optimise their workflows while acting as the bridge between customers and our internal teams
- Guide our customers (transport companies) through the onboarding journey of Qargo, from kick-off and process analysis to go-live and aftercare
- Analyse their current way of working, fe. planning, order entry and invoicing workflows, and translate these into an efficient Qargo setup
- Configure the platform and deliver hands-on training to our customers so they can confidently work in Qargo from day one
- Act as the main point of contact during implementation. Check in regularly to ensure satisfaction, a smooth transition and strong adoption of the platform
- Support pre-sales by analysing potential client needs and providing technical input during demos
- Capture insights and improvement opportunities, and collaborate closely with Sales, Product and Engineering to continuously optimise our solution
- Travel regularly across the country to meet customers
Our take
Qargo offers a transport management system (TMS) that supports and automates the operations of road transport companies. It does so by processing transport orders, optimising driver scheduling and helping avoid empty runs.
Qargo's centralised platform facilitates comprehensive and seamless transport management, allowing clients to spend less time on administrative issues while also cutting down on wasted space and fuel. This service provides significant economic gains for businesses, whilst also having a strong impact on sustainability.
Significant funding positions the company for an exciting future as it continues to modernise and optimise the logistics industry. The latest influx supports the scaling of Qargo's team, expansion into new markets, development of AI product capabilities and pursuit of new partnerships.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2025
$32.5m
SERIES B
Jun 2024
$13.8m
SERIES A
Total funding: $53.2m
Company HQ
Holborn, London, UK
Leadership
Adriaan Coppens
(Co-Founder & CEO)Previously co-founded OTA Insight where they served as the CEO. Prior to that, they were a Business Intelligence Consultant at Project Brokers and a FInancial Advisor at Belgian National Railways (NMBS).
Joeri De Turck
(Co-Founder & CTO)Previously spent 7 years at OTA INsight, initially as a Software Engineer before working their way up to CTO. They also founded Applenieuws.com where they served as the Administrator.
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