Account Manager, Middesk
Mid-Market
2 days a week in office
Business credit check and verification services
Be an early applicant
Business credit check and verification services
21-100 employees
Be an early applicant
2 days a week in office
21-100 employees
Company mission
To accelerate the economy by scaling trust between businesses.
Role
Who you are
- 3+ years of experience in Account Management, Customer Success, or a related customer-facing role
- Experience managing mid-market customers and driving retention, renewals, and engagement
- Strong relationship management skills, with the ability to engage both operational and executive stakeholders
- Ability to explain technical concepts to non-technical audiences and support product adoption
- A proactive, problem-solving mindset with a focus on helping customers succeed
Desirable
- Experience in financial services, risk management, or B2B compliance is a plus
- Bachelors Degree+
What the job involves
- As one of the first members of Middesk’s Account Management team, you will own and nurture long-term relationships with our earliest and highest-potential customers
- Your focus will be on driving customer success by identifying opportunities to expand adoption, improve business outcomes, and maximize the value customers get from Middesk’s products
- You’ll serve as a trusted advisor, advocating for customer needs internally and collaborating with cross-functional teams to develop win-win solutions
- Through regular touchpoints and business reviews, you’ll help customers understand their realized value while identifying ways to deepen engagement
- This role sits at the intersection of technical expertise, product knowledge, and industry insight, working closely with our go-to-market, operations, and product/engineering teams to ensure our customers continue to grow successfully with Middesk
- Manage a portfolio of mid-market customers, ensuring they achieve ongoing value from Middesk
- Act as a trusted advisor, helping customers navigate challenges and optimize their use of Middesk
- Lead renewal conversations, proactively identifying risks and ensuring retention
- Partner with customers to increase adoption and engagement, helping them integrate new features or expand use cases
- Collaborate with internal teams to capture customer insights and influence product improvements
Our take
Middesk helps businesses screen, verify, and run risk and compliance checks on customers and other businesses. The founders developed the business after experiencing first-hand the often laborious process of manual identity verification, a process which has proven a pain point for many businesses historically.
This hands-on experience helped land Middesk seeding from heavyweight investors Sequoia and Accel. The company's focus is on businesses with stringent regulatory risk requirements, with a special focus on businesses involved in financial aspects like credit and payroll. Middesk’s focus on this sector opens them up to a growing, lucrative market as more businesses than ever are demanding services comparable to retail banking, credit unions and community banks.
Testament to the value of their offering is Middesk’s recent partnership with challenger bank tech platform Agora Services. The challenger bank sector is taking off fast too, and if Middesk can establish a strong reputation for servicing this burgeoning industry, they stand to win big.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2022
$57m
SERIES B
Mar 2021
$16m
SERIES A
Total funding: $77.2m
Company benefits
- Healthcare: We take care of you premiums for medical, dental, and vision
- Unlimited PTO: We have an unlimited PTO policy and encourage you actually to use it
- Ownership: We offer a stake in the company to every full-time employee through stock options
- 401(k): We make it easy to save money for retirement
- Parental leave: We offer three months of paid parental leave to any parent
- Hybrid work: We have offices in San Francisco and New York and also offer the ability to work remotely
- Catered lunches: We offer catered lunches on days that you're in the San Francisco or New York office
Company values
- Be customer-first: Stay motivated by solving real customer problems. Make each interaction meaningful and embrace the path to help our customers succeed
- Be an owner: Identify and tackle problems, take pride in your work, and measure impact. When you find an opportunity to improve the status quo, take it on!
- Act with urgency and purpose: Move quickly and simplify. Solve the problems we have today in ways that allow us to move even faster in the future
- Drive results together: Choose teamwork. Share your opinion, ask questions, understand where others are coming from, and move forward as a unified front
- Embrace the journey: Dream big and be open to taking risks. Innovation happens through optimism, positivity, rigorous thinking, and hard work
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Kyle Mack
(Co-Founder & CEO)Previously worked at AnyPerk as an Account Executive and Sales Team Lead, and at Checkr as a Sales Lead, Director of Strategic Sales, and Director of Solutions. They have served as a Scout at Sequoia Capital since 2020.
Kurt Ruppel
(Co-Founder)They studied Cognitive Science at Berkeley before working as a Software Engineer at multiple companies, including Zendesk.
Salary benchmarks
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