Technical Support Analyst, Rain
Employer-sponsored financial wellness provider
Open for applications
Employer-sponsored financial wellness provider
201-500 employees
Open for applications
201-500 employees
Company mission
To regrow individual freedom by giving people control over their income and finances.
Role
Who you are
- Great verbal and written communication skills
- English fluency
- Great level of organization, discipline and analytical thinking to diagnose complex issues
- Proven work experience diagnosing technical issues and interacting with support and engineering teams
- Proficient knowledge of back-end programming languages, Go / Golang and Python mainly
- Solid understanding of REST API design and development with experience building REST APIs
- Experience with API security standards and implementation (OAuth)
- Good experience with API frameworks
- Integration of multiple data sources and databases into one system
- Experience with AWS as a cloud provider
Desirable
- Experience with Jira as a ticketing system
- Previous experience in startups
- Previous experience in fintech or other financial services companies
What the job involves
- We are looking for an L3 support analyst to work with our Employer Success escalated support team
- You will help us to solve problems at a low level, trying to solve root causes in our code, as well as directing possible problems to the responsible teams
- We want your help to ensure our users get the help they need and that we have an efficient process that can scale as we grow
- You will work closely with other Support Analysts, Scrum Masters, and Engineers from all of our teams to support our US operation
- Interact with business area and level 2 support to understand and clarify escalated tickets
- Modify/maintain existing code to correct errors and/or improve our code performance
- Classify, monitor, and organize tickets according to the root cause and other variables
- Provide documentation and take other proactive actions to prevent new tickets to be escalated
- Provide input for teams on common issues and requirements for better support (e.g. better logging)
Our take
Financial difficulties continue to be a leading cause of employee stress, and waiting for payday can cause periods of cash drought where workers are vulnerable to overdraft fees and predatory lending. Rain provides employees with access to an amount of their earned wage, which is reimbursed by employers per their regular pay cycle.
Although paying employees more often seems a solution to the payday problem, it is often too demanding for payroll departments, and brings associated costs that companies would rather avoid. Rain is free to employers who offer it as a benefit for their employees, and it integrates with payroll systems easily. Instead of paying high interest on a payday loan, employees pay a small fee for the transaction when they access pay before payday.
Rain is backed by Clear Haven Capital, a company offering balance sheet capital solutions for financial services. Clear Haven has invested in other ascendant fintechs such as Walnut and Torpago, making it a promising partner. Rain's impressive investment will fund its continued US expansion, further develop technology and infrastructure, as well as contribute to increasing marketing efforts.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-31% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2023
$66m
SERIES A
Dec 2020
$8.6m
SEED
Total funding: $78.6m
Company benefits
- Remote work & a hybrid option for team members in our Nashville hub
- Flexible benefits package to fit your needs
- Opportunities for growth - we encourage employees to seek new passions within the company
- We offer volunteer opportunities and encourage our team members to prioritize their physical and mental health
Company HQ
Oakwood, Los Angeles, CA
Leadership
Alex Bradford
(CEO & Co-Founder)Co-founder of Mosaic and BIG. Former CEO/Founder at Voyager Global Advisors.
Gilberto Garcia Jr
(Chief Architect Officer, CTO & Co-Founder)Former Software Developer Consultant with Ascendant Compliance Management. Previously worked as Senior Scala Developer at Burner (Ad Hoc Labs).
Jen Terrell
(VP Employer Partnerships)Former VP Sales with Groupon. Worked at LivingSocial for 5 years including as Head of Local North American Sales division.
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