Product Specialist, PriceLabs
Europe, French/Spanish/Portuguese/Italian Speaker
€26k
OTE
More information about location
Revenue management & dynamic pricing for rentals
Open for applications
Revenue management & dynamic pricing for rentals
201-500 employees
Open for applications
€26k
OTE
More information about location
201-500 employees
Company mission
To provide businesses in short-term rental space access to affordable intelligence, automation and analytical tools usually reserved for large companies.
Role
Who you are
- Professional/bilingual proficiency in at least one of the following languages: French, Spanish, Portuguese or Italian, along with full professional proficiency in English
- 0-2 years of relevant professional experience is preferred
- Empathy and patience
- Curiosity and a problem-solving mindset
- Strong academic performance in Mathematics at the secondary school level
- Previous experience at a start-up or in a customer support role
- Strong numerical and analytical skills
- Solid verbal, written, presentation, and interpersonal communication skills
- Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint
- Experience working with Zohodesk or other support/service software
What the job involves
- In the Product Specialist role, you will be the first point of contact for our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses
- Our customers love the support and service we provide, and your role will be to uphold those standards and set new ones
- If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales & Success, Marketing, Business Operations, etc.) eventually
- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthroughs and providing resolutions to customers' queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Providing prompt and accurate feedback to customers
- Ensuring proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls
- Find ways to go above & beyond to help customers
- The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week
Application process
- If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder
- Tip: We’d love to hear your authentic voice - please keep your responses personal and reflective of your own experiences
Our take
Short-term rental platforms such as Airbnb are fantastic ways for empty properties to generate income for owners, but most users of such platforms are not optimizing their income. Prices are often lower than customers would expect and do not reflect the high rental demands in the area, and without data-driven analytics, this can be unclear.
PriceLabs provides a revenue management platform for short-term accommodation hosts, focusing heavily on automating dynamic pricing based on local events, trends, and weather. This dynamic pricing feature integrates directly within major rental marketplaces, and the platform also provides booking portfolio analytic tools, market dashboards, bulk price adjustment features, and dynamic minimum-stay rules.
With enough research, hosts of short-term accommodation rentals can rent their properties at the optimum price, but PriceLabs has recognized that this is not easy, particularly when managing a large portfolio of properties. Through its bulk listing editing tools and dynamic pricing algorithm, the company aims to augment the experience of short-term hosts, maximizing the revenue they earn from their rentals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
100% employee growth in 12 months
Company
Funding (1 round)
Jul 2022
$30m
GROWTH EQUITY VC
Total funding: $30m
Company benefits
- Remote Work
- Workations
- Flexible Hours
- Annual Bonus Scheme
- WFH Setup Allowance
Company HQ
Chicago Loop, Chicago, IL
Leadership
Richie Khandelwal
(Co-Founder & President)Experience as Consultant for Bain & Company from 2013 to 2016. Vice President of Finance and Business Operations for MindTickle from 2018 to 2020.
Anurag Verma
(Co-Founder)Senior Analyst for Finance Operations Research and Manager of Operations Research and Revenue Management for United Airline from 2012 to 2018.
Sana Hassan
(Co-Founder)Experience as Technology Analyst for Infosys Technologies Ltd. from 2006 to 2009. Research Assistant for Motorola Mobility from 2010 to 2012.
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