Partner Program Associate, EverCommerce
$90-100k
+ Employee Stock Purchase Program
More information about location
Integrated SaaS solutions
Job no longer available
Integrated SaaS solutions
1001+ employees
Job no longer available
$90-100k
+ Employee Stock Purchase Program
More information about location
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- 1-3 years of B2B program management or client success, preferably with a SaaS company and/or in the home services space
- Tactful and resilient in challenging situations, analytical in solving problems, and innovative in evaluating new opportunities for continuous improvement and improved efficiencies
- You have a positive attitude when working with both partners and internal stakeholders
- You are a strategic thinker with an ability to use data to make informed decisions
- Organized, thoughtful, proactive, and self-motivated
- You have a natural desire to learn and keep up with an industry that is always evolving and can easily adapt to change
- You are an excellent communicator who can navigate tough conversations and are comfortable speaking to managers and executives both externally and internally
- You have a proven track record of maintaining and improving processes
- You are proficient with Microsoft Office, PowerBI, Asana and Salesforce
- 10% travel required; in Q1 and Q3
What the job involves
- EverCommerce is looking for a Partner Program Associate to join our Business Development and Partnership team
- In this role, you’ll provide tactical support, direction on the implementation of partnerships and provide key reporting metrics for leadership
- In conjunction with Business Operations, manage our Salesforce Partnership instance ensuring partner data, contracts, opportunities, contacts and other details are accurate and regularly updated
- Work across the portfolio to develop best practices within the partnership ecosystem to ensure the accuracy and validity of customer acquisition, revenue, attribution, and other important metrics key to the success of the business unit
- Grow a deep understanding of the home services industries and the unique qualities of each partner program and their requirements
- Track performance of new and existing programs, and cross-sell opportunities for subsidiaries to report on revenue goals and KPIs (key performance indicators)
- Create comprehensive quarterly reports for key partners, highlighting relevant metrics, performance and growth opportunities
- Develop and update PowerBI dashboards for data visualization of customer acquisition metrics for new and existing customers
- Track our partner NPS bi-annually, building and sending out our survey to our partners
- Oversee and maintain the EverCommerce partner portal ensuring that content is updated, new partners are seamlessly onboarded in the portal
- Working with BD leadership you will create, update, and maintain documentation for the Business Development team including processes, best practices and operational guidelines
- Oversee the legal contract tracking process for partner agreements, ensuring contracts are reviewed, signed and uploaded to the proper locations
- Identify opportunities to streamline and enhance the partner program process though continuous improvement
- Utilize Crossbeam to compare customer lists with internal solutions and strategic partners enabling the Business Development leaders to create strategies based on collected data
- Write and publish the Business Development quarterly newsletter and manage the Business Development internal page including partner submission forms
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specializes in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce acquired DrChrono and through this both companies are able to share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a beast in its trade having acquired almost 30 companies, multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.2m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company values
- We hold each other accountable for treating everyone with respect. Kindness is at the heart of who we are
- We are united. We win, fail, and grow as a team. We believe teamwork does make the dream work
- We embrace diversity and inclusion. Inclusivity fuels innovation, enriches experiences, and promotes belonging
- We are a team of perpetual learners motivated to grow ourselves and the company. We strive to do and be better
- We welcome new ideas and are energized by transformation that drives innovation, and our collective growth
- We serve the needs of our customers, focusing on excellence and innovation. When they succeed, we succeed
- We empower our team to do their work in the environment that is best suited for their role and enables company success
Company HQ
River North Art District, Denver, CO
Articles
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
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