Senior Customer Engineer, Narvar
Post-purchase software for online retail
Open for applications
Post-purchase software for online retail
201-500 employees
Open for applications
201-500 employees
Company mission
To help retailers treat customers the way they’ve always wanted to—but didn’t know how.
Role
Who you are
- You have a strong technical aptitude, extensive customer-facing experience, and are comfortable in a fast-paced working environment
- You have 5-10 years of experience working on enterprise-level software projects as a technical lead
- Experience working with web technologies such as APIs, HTML, CSS, and Javascript including fundamental coding skills preferably in Javascript or related languages
- You thrive in a fast-paced environment and have strong time management and prioritization skills
- Bonus points for experience with iPaas, retail, e-commerce platforms, order management systems, inventory management, WMS, TMS, supply chain, or logistics
What the job involves
- Narvar is Growing! We are hiring a Senior Customer Engineer who loves helping people, solving problems, and wants to play a major role in the success of our customers
- As a Senior Customer Engineer, you will be responsible for scoping requirements, working with clients to integrate our APIs, and deploying our solutions for our largest enterprise customers
- You will be joining a team of customer engineers and project managers who are passionate about our customers, solutions, and products
- Complete technical onboarding for well-established enterprise retailers and the hottest direct-to-consumer brands
- Provide consultative advice to our customers to ensure successful integration with Narvar’s solutions while maximizing product value
- Leverage customers’ business requirements and product expertise to build technical specifications
- Build and validate solutions via tooling and frontend technologies such as APIs, JSON, CSS, HTML, and Javascript
- Partner cross-functionally with both internal and external technical and business stakeholders
- Help build a best-in-class international professionals services team via documentation, process improvements by building internal tools, and trainings
Our take
The process that retailers go through to deliver products to customers is becoming increasingly complicated due to convoluted shipping networks and a global customer base. This means customer experience suffers as retailers must offer an overwhelming range of delivery options. Narvar aims to improve this situation with an integrated delivery and returns platform for retailers, providing analytics on client data to the retailer and optimises shipping channels for customers.
Narvar is a market leader in this sector, active in almost every country and territory worldwide and having made more than 2 billion shipments since its founding in 2012. Its post-purchase customer experience platform is used by over 1200 companies including household name retailers such as Sephora, GAP and Levis, among many others.
Narvar has secured many strategic partnerships such as linking up with Rise.ai, a leading gift card and store credit platform. This allows stores to simplify returns by enabling merchants to issue Rise's store credit as part of the returns process. While Narvar is currently focused on retailers providing shipping solutions for their customers, the company plans to expand to offer a B2B product in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2018
$30m
SERIES C
Jun 2016
$22m
SERIES B
Total funding: $64m
Company benefits
- Mentorship programme
- Parental leave
- Flexible time off
- Work from home opportunities
- Health insurance
Company values
- Be humble - We’re good listeners and pragmatic problem solvers. We show more than we tell. We’re humble but make no mistake: we live our purpose serving everyday needs and delivering work that has a giant impact
- Embrace ambiguity - We’re not afraid to navigate into the unknown. We thrive on learning through pure discovery. We are quick to start and quick to adapt; we get things done. We make decisions without knowing all the answers.
- Do great things together - We’re all in this together. We teach and learn from each other, we share our point of view. We take ownership and recognize successes, while building authentic camaraderie. We are citizens of the company
- Take smart leaps - We nurture a mindset of innovation. We learn from failure, and boldly move with intention. We take time to reflect on our work, to understand the big picture, and to use that understanding to guide our vision for the future.
Company HQ
Downtown, San Mateo, CA
Articles
Leadership
Amit Sharma
(CEO)Amit is a hands-on executive with expertise in multi-channel retail and supply chain operations. They have over 18 years of industry experience and their thought leadership in shipping and delivery is still reverberating through the halls of Apple and Walmar.
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