Developer Support Specialist, Phantom

• This role is ideal for someone who thrives at the intersection of engineering, support, and developer advocacy
• 2–3 years of experience in developer support, developer relations, or a similar technical role
• Proficiency in React and React Native development
• Strong understanding of blockchain technologies, particularly Solana and EVM-compatible chains
• Experience reading and interpreting data from block explorers and blockchain metadata
• Excellent written and verbal communication skills, with an emphasis on clarity and empathy
• Ability to prioritize tasks and manage multiple support requests effectively
• Nice to have: Customer/developer support ticket handling experience

• As a Developer Support Specialist, you’ll be the go-to technical resource for developers building on Phantom’s embedded, mobile, and browser extension wallets
• You’ll troubleshoot complex issues, guide developers through integration challenges, and advocate for improvements that enhance the developer experience
• Serve as the primary escalation point for Level 2 developer support requests
• Diagnose and resolve technical issues related to wallet integrations, blockchain metadata, and token display
• Collaborate with internal teams to prioritize and advocate for developer-facing features and fixes
• Engage with the developer community to gather feedback and foster positive relationships
• Contribute to and improve technical documentation and resources for developers
• Train and enhance support AI systems with accurate technical information

• Comprehensive insurance (medical/dental/vision) — 100% covered
• Stipend for your ideal remote / WFH set-up: laptop, headphones, and any other work gear you may need
• Flexible hours and a long-standing, supportive remote environment
• Unlimited vacation: Take time when you need it (and we really mean it!)
• 401(k) retirement plan
• Wellness benefit
• Daily lunch benefit

Total funding: $16.3m

Cryptocurrency wallets provide a way to protect secret information that gives users control over your digital assets. Many crypto enthusiasts prefer the wallet option as non-custodial wallets remove the third-party option and users gain full control over their data. Phantom is a cryptocurrency wallet that creates a space for users to buy, send, receive, swap tokens and collect NFTs.