Developer Support Specialist, Phantom
Offers equity
Crypto wallet
Job no longer available
Crypto wallet
101-200 employees
Job no longer available
Offers equity
101-200 employees
Company mission
To make the digital economy safe and easy to use for everyone.
Role
Who you are
- This role is ideal for someone who thrives at the intersection of engineering, support, and developer advocacy
- 2–3 years of experience in developer support, developer relations, or a similar technical role
- Proficiency in React and React Native development
- Strong understanding of blockchain technologies, particularly Solana and EVM-compatible chains
- Experience reading and interpreting data from block explorers and blockchain metadata
- Excellent written and verbal communication skills, with an emphasis on clarity and empathy
- Ability to prioritize tasks and manage multiple support requests effectively
- Nice to have: Customer/developer support ticket handling experience
What the job involves
- As a Developer Support Specialist, you’ll be the go-to technical resource for developers building on Phantom’s embedded, mobile, and browser extension wallets
- You’ll troubleshoot complex issues, guide developers through integration challenges, and advocate for improvements that enhance the developer experience
- Serve as the primary escalation point for Level 2 developer support requests
- Diagnose and resolve technical issues related to wallet integrations, blockchain metadata, and token display
- Collaborate with internal teams to prioritize and advocate for developer-facing features and fixes
- Engage with the developer community to gather feedback and foster positive relationships
- Contribute to and improve technical documentation and resources for developers
- Train and enhance support AI systems with accurate technical information
Our take
Cryptocurrency wallets provide a way to protect secret information that gives users control over your digital assets. Many crypto enthusiasts prefer the wallet option as non-custodial wallets remove the third-party option and users gain full control over their data. Phantom is a cryptocurrency wallet that creates a space for users to buy, send, receive, swap tokens and collect NFTs.
Phantom hosts the Solana blockchain, though Ethereum is generally more popular within the crypto world, Solana is said to have faster speeds and lower transaction costs. Offering the same wallet features as its competitors, the company are setting itself apart with newer features like the “Burn NFTs” feature allowing users to remove spam NFTs sent by attackers and support them in dodging NFT theft prevalent in the sector. The company prides itself on extremely high-security factors.
Founded in 2021 the company already has an impressive firm valuation of $1.2 billion. It might not be in the top-rated crypto wallets out there yet but the young company will likely join this list if it continues on this upward trajectory and continues to diversify itself by adding special features and product offerings.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2022
$12m
SERIES A
Dec 2021
$4m
SEED
Total funding: $16.3m
Company benefits
- Comprehensive insurance (medical/dental/vision) — 100% covered
- Stipend for your ideal remote / WFH set-up: laptop, headphones, and any other work gear you may need
- Flexible hours and a long-standing, supportive remote environment
- Unlimited vacation: Take time when you need it (and we really mean it!)
- 401(k) retirement plan
- Wellness benefit
- Daily lunch benefit
Company HQ
SoMa, San Francisco, CA
Leadership
Brandon Millman
(CEO)An extensive background in Engineering, most recently working as Senior Engineer at Twitter and Engineering Manager / Tech Lead 0x.
Chris Kalani
(CPO)Previously worked as a Product Designer at Facebook, went on to co-found and become CEO of Wake. Is currently an Advisor at Talentdrop.
Francesco Agosti
(CTO)Worked as a Software Engineer at Yelp, and went on to work through several roles at 0x, most recently as Tech Lead.
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