Developer Support Specialist, Phantom
Offers equity
Crypto wallet built for everyone
Job no longer available
Crypto wallet built for everyone
201-500 employees
Job no longer available
Offers equity
201-500 employees
Company mission
To make the digital economy safe and easy to use for everyone.
Role
Who you are
- This role is ideal for someone who thrives at the intersection of engineering, support, and developer advocacy
- 2–3 years of experience in developer support, developer relations, or a similar technical role
- Proficiency in React and React Native development
- Strong understanding of blockchain technologies, particularly Solana and EVM-compatible chains
- Experience reading and interpreting data from block explorers and blockchain metadata
- Excellent written and verbal communication skills, with an emphasis on clarity and empathy
- Ability to prioritize tasks and manage multiple support requests effectively
- Nice to have: Customer/developer support ticket handling experience
What the job involves
- As a Developer Support Specialist, you’ll be the go-to technical resource for developers building on Phantom’s embedded, mobile, and browser extension wallets
- You’ll troubleshoot complex issues, guide developers through integration challenges, and advocate for improvements that enhance the developer experience
- Serve as the primary escalation point for Level 2 developer support requests
- Diagnose and resolve technical issues related to wallet integrations, blockchain metadata, and token display
- Collaborate with internal teams to prioritize and advocate for developer-facing features and fixes
- Engage with the developer community to gather feedback and foster positive relationships
- Contribute to and improve technical documentation and resources for developers
- Train and enhance support AI systems with accurate technical information
Our take
Cryptocurrency wallets provide a way to protect secret information that gives users control over your digital assets. Many crypto enthusiasts prefer the wallet option as non-custodial wallets remove the third-party option and users gain full control over their data. Phantom is a cryptocurrency wallet that creates a space for users to buy, send, receive, swap tokens and collect NFTs.
Phantom hosts the Solana blockchain, though Ethereum is generally more popular within the crypto world, Solana is said to have faster speeds and lower transaction costs. Offering the same wallet features as its competitors, the company is setting itself apart with newer features like the “Burn NFTs” feature allowing users to remove spam NFTs sent by attackers and support them in dodging NFT theft prevalent in the sector. The company prides itself on extremely high-security factors.
Founded in 2021, the company has an impressive firm valuation of $3B and has earned its place as a top-rated crypto wallet. As the crypto space continues to evolve, Phantom is positioning itself not just as a wallet, but as a comprehensive platform for managing the full range of digital assets and decentralized applications.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2022
$12m
SERIES A
Dec 2021
$4m
SEED
Total funding: $16.3m
Company benefits
- Daily meal benefit
- Unlimited PTO
- Comprehensive health plans
- Learning & development
- Montlhy wellness benefit
- Global company offsites
Company HQ
SoMa, San Francisco, CA
Leadership
Brandon Millman
(Co-Founder & CEO)Prior to co-founding Phantom in 2021, Brand was an Engineering Manager & Tech Lead at 0x Labs and a Senior Engineer at Twitter.
Chris Kalani
(Co-Founder & CPO)Chris previously spent nearly 3 years at 0x Labs as a Director of Design and General Manager of Match. Before that, they co-founded Wake where they served as the CEO for over 4 years.
Francesco Agosti
(Co-Founder & CTO)Francesco previously worked at 0x Labs as a Software Engineer and Tech Lead. Prior to that, they were a Software Engineer at Yelp and a Lead Engineer at Code at Uni.
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