GTM Delivery Manager, ZoomInfo
$69-108.3k
+ Annual Bonus and Eligibility for Future Equity Awards
More information about location
3 days a week in office (Waltham, MA)
Market intelligence and contact details database
Be an early applicant
Market intelligence and contact details database
1001+ employees
Be an early applicant
$69-108.3k
+ Annual Bonus and Eligibility for Future Equity Awards
More information about location
3 days a week in office (Waltham, MA)
1001+ employees
Company mission
To unlock the growth potential of professionals and businesses with a modern end-to-end revenue operating system.
Role
Who you are
- 2+ years of hands-on experience with technical CRM, Marketing Automation implementation, and/or Sales Acceleration platforms in enterprise environments
- Advanced certifications in Salesforce (Administrator, Advanced Administrator, or Platform App Builder), Marketo Certified Expert, HubSpot Solutions Architect, Eloqua Master, and/or Microsoft Dynamics certifications are strongly preferred but not required
- Deep technical proficiency across multiple platforms with demonstrated ability to architect complex, multi-system integrations
- Proven track record of managing high-value, enterprise-level client relationships with exceptional customer service and consultative skills
- Ability to communicate complex technical concepts accurately, with empathy and clarity, to diverse audiences, including C-suite executives, IT leaders, and end users
- Experience leading client workshops and technical discovery sessions
- Demonstrated ability to build trust and credibility as a strategic technical advisor
- Exceptional capacity to quickly master complex technical infrastructure, emerging technologies, and advanced troubleshooting methodologies
- Proven expertise in root cause analysis, systems thinking, and the development of innovative solutions to novel technical challenges
- Strong analytical skills with the ability to research, diagnose, and resolve sophisticated integration issues independently
- Demonstrate experience mentoring and developing junior team members, fostering a culture of continuous learning and technical excellence
- Track record of leading cross-functional initiatives and driving organizational improvements
- Ability to influence without authority and build consensus across technical and business stakeholders
- Outstanding collaboration skills with proven ability to work effectively across Sales, Support, Engineering, Product, and executive teams
- Strong written and verbal communication skills, including experience creating technical documentation, training materials, and presentations for various audiences
- Experience facilitating technical discussions and translating business requirements into technical solutions
- Meticulous attention to detail with unwavering commitment to quality and accuracy in all deliverables
- Process-oriented mindset with experience developing and implementing best practices, standards, and quality assurance frameworks
- Proactive approach to identifying risks, preventing issues, and continuously improving implementation methodologies
- Bachelor's degree in Computer Science, Information Systems, or related field preferred (or equivalent experience)
- Experience with project management methodologies (Agile, Waterfall) and tools (Jira, Asana, etc.)
- Familiarity with data governance, security compliance (SOC 2, GDPR), and enterprise architecture principles
- Self-motivated with the ability to manage multiple complex projects simultaneously while maintaining high standards
What the job involves
- The GTM Delivery Manager is a key member of the Customer Integrations and Implementation team, responsible for assisting customers with the technical implementation of ZoomInfo’s customer-facing solutions
- This is a high-visibility role within an exciting area of the business, with the opportunity to gain domain expertise across all aspects of sales, talent, and marketing intelligence technologies and applications
- Advanced Technical Expertise
- Lead complex, enterprise-level implementations as a senior member of the ZoomInfo Integration and Implementation Team, providing expert guidance and strategic support to high-value clients during the deployment of ZoomInfo product solutions within their internal systems
- Maintain expert-level understanding of application integrations within CRM/MAT environments, including Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, ZoomInfo platform, and emerging solutions
- Client Engagement & Consultation
- Engage in strategic dialogue with C-level executives, IT leaders, and technical stakeholders to customize ZoomInfo Integration implementations that align with enterprise business objectives and technical roadmaps
- Provide consultative guidance on best practices, optimization strategies, and scalability considerations for long-term success
- Advanced Problem Resolution
- Deploy expert-level troubleshooting and diagnostic skills to resolve complex technical issues across integrations and platform solutions
- Conduct a root cause analysis for systemic issues and develop preventive measures to enhance overall solution stability
- Identify, document, and escalate product defects and enhancement opportunities to Product Development and Engineering teams, providing detailed technical specifications and business impact assessments
- Cross-Functional Leadership & Mentorship
- Train, mentor, and coach Level One and Two Implementation Managers to foster the development of technical skills and the adoption of best practices
- Collaborate with and provide technical leadership to Sales, Client Support, QA Engineering, and Product Management departments on complex client scenarios
- Technical Thought Leadership
- Conduct high-level technical discussions on advanced topics, including email protocols, OAuth/SSO setup, data transformations, CRM workflows, automation frameworks, API, and enterprise process design with both internal and external stakeholders
- Serve as a subject-matter expert on emerging technologies and integration patterns
- Innovation & Continuous Improvement
- Perform a wide range of complex professional tasks that require exceptional creativity, strategic thinking, and technical innovation
- Proactively identify opportunities to enhance implementation processes, tools, and client experiences
- Stay current with industry trends, emerging technologies, and competitive solutions to maintain ZoomInfo's technical leadership position
Our take
It was only a few years ago when B2B sales teams relied on warm introductions and contact books. Now, cloud-based CRM, automation and Big Data are critical tools for any selling process. ZoomInfo’s B2B contact base has played a massive part in that journey.
The company primarily helps salespeople find potential customers. Crucially, ZoomInfo then leverages technology to help make that approach as successful as possible. Think contact details of the most likely budget holder at that company, signals for when and how to approach and crucial updates on the company’s fortunes.
ZoomInfo has grown significantly over the previous few years and is now shifting its approach to pursue more inorganic growth through mergers and acquisitions, acquiring several companies in 2022, including the job recruitment website Comparably.
The risk for ZoomInfo is that these moves represent expansion beyond its traditional strengths in top-of-funnel customer acquisition. The company will need to ensure that it maximises synergies in order to win in these markets. The company has expanded operations in India and is set to see further expansion, as indicated by its appearance on the Fortune Future 50 list of robust and growing companies in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (1 round)
Jul 2004
$7m
SERIES A
Total funding: $7m
Company benefits
- Benefits for the Best You - We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being
- Base Pay - We attract and retain the best talent with competitive compensation that aligns with industry benchmarks and merit programs yearly for promotions and salary increases based on performance, time in role, and position to market
- Bonus - When you crush it, we like to celebrate! Bonuses are awarded annually in connection with company and individual performance
- Equity - We offer each employee a generous equity award in the form of RSUs, so they can directly feel the results and success of their hard work
- Vacation & Time Off - We know everyone's needs are different so we offer flexible paid time off plans including an unlimited vacation option for many employees
- Hybrid Working Model - We offer flexible hybrid remote working models to promote equity, employee wellness, and work life balance
Company HQ
Esther Short, Vancouver, WA
Leadership
Henry Schuck
(Founder & CEO)Originally founded DiscoverOrg which went on to become ZoomInfo through an acquisition in 2019.
Salary benchmarks
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