Customer Success Engineer, Pave
$86-142k
Salary varies depending on location. Offers equity
4+ days a week in office
Employee compensation tools
Posted today
Employee compensation tools
101-200 employees
Posted today
$86-142k
Salary varies depending on location. Offers equity
4+ days a week in office
101-200 employees
Company mission
To build the world's best compensation tools and easily accessible market data so companies can plan, communicate, and benchmark in real-time.
Role
Who you are
- You have 2+ years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company
- You have deep experience and knowledge of JSON, HTML, SQL, and you have worked with API integrations
- You are a meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks
- You’re a creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious
- You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage
- You are able to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks
- You’re comfortable working autonomously, have a strong sense of prioritization and can instinctively spot high-leverage & “blocking” work
- You push to understand the “why” behind customer asks and can find the solution that won’t just help solve a problem one time but will help circumvent future problems
- You’re hungry to join a start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities
- You love working with customers over video call/email and customers love working with you
- You have three main skills that are the pillars to being successful in this role with proven success: project management, customer-facing polish and technical acumen
What the job involves
- You’ll become a Pave product and compensation expert, and you’ll use that expertise to onboard and manage 30-40 customers at a time. You’ll make sure your customers implement and get value from our products quickly, and tee them up for a healthy, long-term relationship with Pave
- You’ll do this in partnership with the Account Management team, the Sales team, and the Product and Engineering teams to ensure our customers are successful
- Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes
- Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time
- Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organizations
- Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment
- Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals
- Execute on the technical needs of the customer with integrations, data migration and configurations
Our take
Compensation survey and merit cycle processes are integral to so many businesses, and yet remain time-consuming manual activities. Staff often lack financial training resulting in spreadsheet induced errors. Pave saw a need to update and streamline the process.
The core advantage of Pave is its ease of integration with HRIS, ATS and cap table software, creating real-time compensation data views without the need for spreadsheets. Using the software creates a fair and transparent system that management can rely on and employees can respect. The company has seen strong momentum, with backing from big names like Y Combinator and az16.
Some organisations have been reluctant to adopt solutions like Pave’s on account of the radical transparency it provides. However, with companies like Credit Karma, Miro and Discord all signing on, Pave has proven its ability to draw lucrative enterprise-level clients. It also became a Unicorn in 2022 after an impressive Series C funding round, boding well for its longevity.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$100m
SERIES C
Aug 2021
$46m
SERIES B
Total funding: $186.2m
Company benefits
- Compensation: Startup equity for full-time employees
- Wellness: Top tier health insurance along for full-time employees
- Food: All meals while working, plus snacks. We take our snacking seriously
- Commute: Commuter pre-tax benefit accounts + employer contribution for full-time employees
- Tech: Choose your laptop and accessories of choice
- Team: Retreats, happy hours, and events for our team, friends, and family
- Flexible Time Off: Take the time you need - we encourage our team to unplug with unlimited PTO
- WFH Wednesday: A dedicated work from home day each week + additional flexibility by team!
Company HQ
Union Square, San Francisco, CA
Leadership
Matt Schulman
(Founder & CEO)Matt studied at the Wharton School before working as an Engineer at DollarsEd and spending 2 years as a Facebook Software Engineer. He left this role in June 2019 to co-found Pave in October.
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