Senior Client Delivery Lead, Kraken.tech
$150-200k
+ Equity
More information about location
End-to-end, AI powered operating system for utilities
Posted today
End-to-end, AI powered operating system for utilities
1001+ employees
Posted today
$150-200k
+ Equity
More information about location
1001+ employees
Company mission
To make a big green dent in the universe by helping utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition.
Role
Who you are
- Fluent English (written and spoken)
- Demonstrable experience working within or alongside North American energy utilities — a must for a senior-level role
- Understanding of utility operations, including customer operations, workforce management, and operational performance
- Ability to understand what success looks like for a client — and to hold that picture through ambiguity and change
- A flair for influencing and a natural ability to help clients see and commit to new ways of working
- Proven experience building trust-based relationships with senior client stakeholders
- Comfort working within a globally distributed team and contributing to a shared practice
- Based in or able to work from the New York office; frequent travel across North America required
- Right to live and work in the United States
- Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for!
What the job involves
- As a Senior CDL, you are the primary bridge between Kraken's global H&O vision and the day-to-day reality of client transformation in North America
- You'll coach utility leaders, stand up and embed operational processes, build client capability, and model the behaviors that make change stick
- Guided by simplicity, customer benefit, and efficiency, members of the Kraken H&O team are role models for what great looks like
- If you believe in the power of well-designed organizations and great people to reshape an industry, this is the right place for you
- Champion the Kraken H&O model — be the proof point that it works, and communicate best practices and operating principles to clients with confidence
- Lead the human and organizational workstream within client implementations, partnering with OD and HD Leads to deliver a coherent transformation experience
- Coach and mentor client leaders 1:1, acting as a trusted advisor during periods of significant change and pushing people to the next level of performance
- Support clients in transforming their recruitment and talent practices, leading by example with a lens on reducing bias and championing diversity
- Design and stand up key operational processes — including workforce scheduling, Skills Academy, and functional workflows tailored to North American utilities
- Deliver high-level leadership development programs — including Influential Management, Assertive Communication, and Principled Decision-Making
- Produce clear facilitation materials, training content, and slide decks that teach and inspire from frontline teams to senior directors
- Analyze performance data and use Excel/Google Sheets to generate insights that drive client decision-making
- Communicate and influence effectively, flexing your approach to help resistant stakeholders feel safe, excited, and committed to change
- Articulate Kraken's H&O value narrative with confidence — explaining not just what we do, but why it matters for people, performance, and the energy transition
- Build and maintain trust-based relationships with senior client stakeholders across North American utilities
- Actively contribute to the global H&O Practice — sharing North American insights, co-developing content, and helping evolve the Practice's toolkit
Our take
Kraken is an AI-powered platform for utilities, helping energy, water, and telecom companies automate their operations and improve customer service. Its an end-to-end solution making it easier for utilities to improve and cut costs while also enhancing their service quality.
Its success speaks for itself too, with clients like EDF, Tokyo Gas, and Octopus Energy. With over 60M customer accounts managed across 30 countries, Kraken is making waves by reducing operational costs by 40%, proving its ability to deliver results.
Most recently, the company acquired Jedlix, a leader in smart EV charging. This deal expands Kraken's ability to offer smarter, greener charging solutions and is a sure way for the company to see even more success as it continues to scale globally.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
17 people
Nina Möger, Transformation Director
Insights
Company
Funding (1 round)
Dec 2025
$1bn
EARLY VC
Total funding: $1bn
Company benefits
- Equity option scheme: Everyone who works at Kraken owns a part of the business with shares in the Octopus Energy Group. So as the company grows we all benefit
- Holidays: We don't count your holiday days. We trust everyone to work hard and take as much time off as they need
- Flexible working: We're happy for you to work in a way that's best for you. Need to pick the kids up from school or work from home? That's not a problem. It's important to us that everyone has a positive work-life balance
- Free breakfast: Our offices are always stocked with fresh fruit, breakfast, snacks, great coffee and soft drinks. Weekly on a Friday we all get together (including virtually) for company updates and drinks
- For parents: We can arrange access to tax free childcare, as well as maternity and paternity pay
- Team events and activities: Participate in team events and cohesion activities to build stronger connections
Company values
- Freedom & Responsibility
- Get Sh*t Done
- Customer Obsessed
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Amir Orad
(CEO)Amir joined Kraken in 2024 as CEO. Prior to this, they were the CEO and Chairman at Sisense for over 8 years. They also worked at NICE Actimize for over 7 years, serving as the CEO for 4.
James Eddison
(Co-Founder & CTO)Experienced CTO having previously served at Tangent Comminutions, Tangent Labs, and Clairpoint.
Salary benchmarks
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