Partner Solutions Architect, ServiceTitan
CA$78.4-117.6k
Plus equity and bonus
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
CA$78.4-117.6k
Plus equity and bonus
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- We are seeking a Partner Integration & Certification Architect for our App Marketplace program, with 3-5 years of experience driving the development of the partner ecosystem
- Strong hands-on experience with RESTful APIs, including API design, testing, and troubleshooting
- Proficiency using Postman for API testing and documentation
- Solid understanding of authentication frameworks (e.g., OAuth 2.0)
- Experience advising external technical teams or customers on integration projects
- Strong problem-solving and communication skills
- Familiarity with app marketplaces, SaaS ecosystems, or partner integrations is a plus
- Strong persuasive communicator; able to effectively engage with different work styles and both technical and non-technical audiences
- Strong writing, presentation, and project planning skills
- Self-motivated, goal-oriented, with excellent organizational skills
- Proven ability to deliver on commitments and timelines
- Demonstrates leadership qualities: professionalism, positive attitude, proactivity, critical thinking, strategic thinking, and influence
- Excellent communication skills to explain technical topics clearly to external partner engineers and business stakeholders
- Ability to manage multiple partner relationships and deadlines simultaneously
- Collaborative mindset to work cross-functionally
- 4–7 years in a technical role involving API integrations, solutions engineering, partner enablement, or technical account management
- Prior experience working directly with external partners or customers on integrations
- Familiarity with SaaS ecosystems and app marketplaces preferred
- Strong problem-solving and analytical skills
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience)
What the job involves
- In this role, you will build and enhance integration frameworks, recommend integration approaches and API-based solutions to partners and customers, and ensure a seamless development experience
- This impactful role requires proactive leadership and the ability to independently drive large, cross-functional product initiatives. This critical role will underpin our efforts to delight our ecosystem partners
- Partner Technical Enablement: Advise third-party developers and partner teams on best practices for designing, building, and integrating apps using our APIs. Review partner solution architecture and integration plans. Support partners with hands-on troubleshooting (e.g., using Postman to debug API requests)
- API Solutioning Support: Review partner technical architectures, propose scalable and secure integration solutions, and help troubleshoot implementation challenges
- App Certification: Lead the technical certification process for partner apps before publishing them on our App Marketplace; ensure apps meet functional, security, and compliance standards. Validate app compliance with security, quality, and functional requirements. Document and communicate feedback clearly to partners; help them remediate issues. Maintain records of certification progress and partner technical status
- Technical Documentation & Guidance: Help partners understand API documentation, Postman collections, and other integration tools. Contribute to or improve technical documentation, integration guides, and Postman collections. Run technical workshops or office hours for partner enablement when needed
- Cross-team Collaboration: Work with internal product, engineering, and marketplace operations teams to continuously improve certification criteria and partner onboarding experience
- Technical Advocacy: Capture partner feedback and provide insights to improve API offerings and partner experience
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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