Senior Product Manager, Housecall Pro
Applied AI
$136-169k
+ Equity
Home services business management software
Be an early applicant
Home services business management software
1001+ employees
Be an early applicant
$136-169k
+ Equity
1001+ employees
Company mission
To help home service professionals succeed.
Role
Who you are
- You bring deep customer empathy, analytical rigor, technical curiosity, and strong design instincts to products where model behavior, context, quality, and trust directly shape the user experience
- 5+ years of product management experience, including a proven track record of leading high-impact product initiatives from concept through launch and iteration
- Experience building AI-powered products, automation, assistants, copilots, agents, search, recommendation systems, workflow software, or other technically complex products
- Technical fluency with AI product concepts including large language model capabilities and constraints, model behavior, retrieval, tool use, evaluation, reliability, latency, cost, and safety
- Experience defining product metrics, evaluations, quality measures, adoption funnels, and feedback loops for products where success depends on both user behavior and system performance
- Expertise in agile development, product strategy, product lifecycle management, user experience principles, and product analytics
- Experience with product analytics and growth stack tools (i.e. Amplitude, Segment, Braze, LaunchDarkly...)
- Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
- Bachelor’s degree in a related field or equivalent work experience
- A multi-dimensional background with a breadth of cross-functional interests or depth of specialized mastery
- Personal resilience to learn from scratch, and successfully thrive in ambiguity
- Deep customer obsession and motivation to understand the practical realities of helping Pros save time, grow profitably, and deliver excellent service
- Strong product and design judgment that makes powerful technology feel simple, useful, trustworthy, and respectful of the user’s workflow
- Excellent problem-solving, organizational, and analytical skills within a metrics-driven, fast-paced environment
- Ability to operate effectively at strategic and tactical levels, moving fluidly from product vision and portfolio priorities to requirements, prototype feedback, launch readiness, and post-launch iteration
- Clear communication with technical and non-technical audiences that creates alignment across Engineering, Design, Data, Go-to-Market, Operations, and leadership
- Hands-on curiosity with AI tools and emerging capabilities while remaining grounded in customer outcomes rather than novelty
What the job involves
- As a Senior Product Manager I, you drive product strategy and execution for AI-powered experiences that help home service professionals run better businesses. You identify high-value Pro workflows, translate them into useful AI product experiences, and deliver measurable customer and business impact
- You partner with Engineering, Design, Product Marketing, Strategy, Operations, Data, and AI platform partners to shape the vision and roadmap for Applied AI at HCP. You own customer problems from discovery through launch and iteration, applying strong judgment to determine when AI should assist, recommend, draft, automate, or stay out of the way
- You use customer feedback, business inputs, product data, and AI system performance to make high-impact product decisions and continuously improve outcomes for our Pros
- Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success
- Define product vision, strategy, and roadmap for Applied AI experiences by aligning market opportunities, business goals, Pro needs, and emerging AI capabilities
- Deeply understand Pro workflows including booking, scheduling, dispatching, customer communication, estimates, payments, follow-up, team coordination, coaching, and business insights to identify where AI creates meaningful leverage
- Conduct market research, analyze competitive trends, synthesize customer feedback, and translate ambiguous customer problems into clear product requirements, prototypes, evaluation plans, and production-ready experiences
- Collaborate with Engineering, Design, Product Marketing, Data, Strategy, Operations, and AI platform partners to validate solutions, influence cross-functional priorities, and drive product and commercial outcomes
- Partner with technical teams to shape model behavior, context, retrieval, tool use, data quality, reliability, latency, cost, safety, and system constraints while making practical tradeoffs that maintain delivery momentum
- Guide user flows, interaction patterns, and wireframes for AI-powered experiences, including moments where Pros need transparency, control, confirmation, or an easy way to correct the system
- Lead roadmap development, backlog prioritization, sprint planning, and product execution across distributed teams while resolving friction points and maintaining alignment around the highest-impact opportunities
- Establish key performance indicators, adoption metrics, evaluation frameworks, quality measures, and reporting systems that measure product health, customer trust, system performance, and business impact
- Drive coordinated feature launches with Marketing, Sales, Customer Success, Support, and Operations, then monitor adoption and use qualitative and quantitative feedback to continuously improve the product
- Build feedback loops across product analytics, customer conversations, explicit user feedback, support and sales signals, and system performance data to accelerate learning and improve AI experiences over time
Our take
Housecall Pro is a leading software platform built for home service professionals, including hVAC, plumbing, and electrical contractors. It operates in a market where managing jobs, schedules, customer communications, and billing can be complex and time-consuming. So, by providing tools to simplify these tasks, Housecall Pro helps service businesses run their operations more smoothly.
Trusted by over 200,000 professionals, Housecall Pro offers a suite of tools for scheduling, dispatching, invoicing, and customer communication, all powered by AI-driven automations. And its platform is designed to make day-to-day operations easier so pros can save on time and focus on delivering quality work.
The company recently launched initiatives that further cement its role as an innovator in the industry too. Its partnership with Bluon brings AI-powered HBAC support and an extensive technical database directly into the workflow, helping technicians complete jobs faster and with more accuracy. Meanwhile, the Electrical Toolkit app provides electricians with professional-grade calculators and tools for precise, NEC-compliance work. With these advancements, Housecall Pro isn't just supporting current operations, it's shaping the future of homer service software.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$65m
SERIES D
Sep 2018
$30m
SERIES C
Total funding: $115m
Company benefits
- Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums.
- Competitive pay and equity opportunities: Housecall Pro offers market competitive compensation that includes variable pay opportunities, and we continuously evaluate market benchmarks. Our quarterly internal talent reviews provide the opportunity for performance success discussions and feedback. Certain roles are also eligible for equity this fast-growing technology company.
- Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
- Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
- Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
- Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
- Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
- Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
- Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
- Office setup: Housecall Pro provides each new employee with a home office setup that includes a computer and accessories. We also offer ongoing internet and phone reimbursement to help offset expenses.
- Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
- Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.
Company HQ
River North Art District, Denver, CO
Leadership
Michael Beaudoin
(CEO)Michael joined Housecall Pro in 2015 as a Board Member, becoming CEO in 2020. They are also an Investor, Board Member, and Mentor at various early stage startups. Previously, they co-founded Waldo Photos and Founded HomeAdvisor where they served as the Co-CEO and Co-Chairman.
Adam Perry-Pelletier
(Co-Founder & Chief Engineering Officer)Prior to co-founding Housecall Pro, Adam spent over 5 years at Qualcomm as a Senior Staff Engineer/Manager and as the Director of Engineering.
Roland Ligtenberg
(Co-Founder & SVP of Growth & Innovation)Former Qualcomm Product & Business Development Manager, former Managing Partner at tech consultancy Light Mountain Partners. Was the Founder of the San Diego Electronic Music Initiative.
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