Associate Business Operations Analyst, Sprout Social

• 1–2 years of internship or entry-level experience in business operations, sales operations, strategy, or a similar analytical function
• Strong analytical skills with the ability to work with large data sets and derive actionable insights
• Familiarity with business intelligence tools (e.g., Looker, Tableau), Salesforce, Excel/Google Sheets

Desirable

• Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses.
• Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including General Mills, Make-a-wish Foundation, Honda and Edelman.
• And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there
• Support the development of detailed go-to-market (GTM) plans for assigned segments, aligning with the global GTM strategy
• Develop and evolve insights based on analytical assets for sales leaders, managers, and associates to drive business performance
• Assist in creating and tracking quarterly business priorities in collaboration with Revenue Leadership
• Help coordinate the rollout of short-term programs tied to GTM objectives and priorities
• Work closely with Sales Operations Business Partners, Systems, Enablement, and Compensation to support operational initiatives
• Participate in translating business needs into documentation used by cross-functional teams to align systems, processes, and enablement resources
• Help implement and maintain policies related to territory management, mobility, and credit
• Contribute to the design and tracking of key business performance metrics and dashboards
• Conduct recurring and ad hoc analyses to surface insights into sales trends, capacity, productivity, and GTM effectiveness
• Support planning cycles by providing data inputs for annual and semi-annual headcount, territory, and performance planning
• Assist in the execution of role transitions to ensure all systems, permissions, and onboarding processes are in place for new hires or role changes
• Help monitor sales capacity and support routines that ensure optimal coverage levels are maintained
• Support ongoing projects aimed at improving business performance and operational efficiency
• Within 1 month, you’ll plant your roots, including:
• Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders to deep training on our products and the value that Sprout delivers to our customers
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to Sales Operations
• Learn the current state of our performance metrics, processes, reporting, and documentation
• Create strong relationships with the leaders and managers in the business area you support, as well as cross-functional partners
• Within 3 months, you’ll start hitting your stride by:
• Inform processes, policies, and procedures for the department you support, backing recommendations with data
• Deliver key insights and business recommendations based on new and interesting ways to analyze and visualize the data to help inform future decisions and strategies
• Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth
• Within 6 months, you’ll be making a clear impact through:
• Find ways to automate, simplify, and evolve performance measurement in ways that allow the business to grow and scale effectively
• Lead special projects that span departments, ensuring all stakeholders are engaged and moving in the same direction
• Prepare executive presentations and reports for leadership and executive meetings, providing transparency and ensuring clear messaging on key outcomes
• Within 12 months, you’ll make this role your own by:
• Collaborate on developing the Global Commercial Go-To-Market strategy
• Lead territory carving for the Business Operations Organization
• Work cross-functionally with teams in Marketing, Business Development, Product, and Customer Success to align the Sales organization’s goals with broader business objectives
• Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager