Principal Product Manager, Toast
Platform
$146-234k
Plus equity
Point of sale and management system for restaurants
Be an early applicant
Point of sale and management system for restaurants
1001+ employees
Be an early applicant
$146-234k
Plus equity
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- Prior product experience working with platform services is absolutely essential
- Passion for and knowledge of the role application platforms play for R&D teams
- Team player who excels at collaborating with Engineering, QA, Tech Writers, PMO, UX, Care
- Demonstrated experience taking team strategy into account when making roadmap decisions and effectively communicating those strategic ties to your cross-functional team members
- Proven ability to make a meaningful impact on the product strategy through day-to-day product execution and your contributions to the roadmap
- Strength in effectively making adjustments to direction or process to maximize impact for the customer and Toast, and owning those outcomes
- Excellent ability to utilize data to anticipate and design products
- A proven track record of listening to and organizing large amounts of information into a compelling roadmap
What the job involves
- As a technical Principal Product Manager for the Orders Platform product group, you will report to the Director of Product, Orders Platform and be responsible for the end-to-end system for how we sync and store Toast’s orders data
- You’ll be enabling teams to build on top of Orders, driving platform scale, security, reliability, infrastructure, and internal technical enablement
- You have a proven track record of establishing and maturing application platforms for internal R&D stakeholders, leveraging the full product development lifecycle from discovery through enablement
- You understand the power of providing a product / service that serves as a force-multiplier and how to define and evaluate the success of platform products
- You will work closely with Toast teams across Product, Engineering, Customer Support, and others to evolve the Orders Platform to eliminate barriers to growth so that customer number 200,000 has the same high quality experience as customer number 200
- Write technical user stories, breaking down the work into concrete incremental goals in a fast paced, agile environment
- Collaborate with Engineering leadership and Product leadership to create a comprehensive product vision and strategy that’s in line with business-wide initiatives
- Own the usability, reliability, and scalability experience of our syncing services and libraries
- Work directly with internal teams integrating with our services to ensure developer needs are met and teams are able to develop efficiently against our systems
- Provide executive level presentations, training, and documentation
- Become a subject matter expert of your domain, delivering business impact that aligns to the team and company strategy, and prioritizing the most impactful investments
- Leverage data to identify opportunities, define success, and achieve goals
- Build trusted relationships and communicate clearly, knowledgeably, and transparently with cross-functional stakeholders (including but not limited to Engineering, Product, Tech Writers, Customer Care)
- Perform market research and competitive analysis to understand best practices and best-in-class technology capabilities
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company values
- We're one team - There’s no “I” in Toast. The only way we’ll succeed is by solving problems together and sharing lessons along the way. As individuals we own our actions, support and respect each other, and embrace our differences.
- We embrace a hospitality mindset - Empathy is our default. We strive to make everyone – from employees and customers to partners and beyond – feel like they belong. We’re fiercely passionate about our community, and are devoted to their success.
- We're driven by purpose - We deliver results with integrity. Challenging work is rewarding work, and accomplishing our goals requires a mix of grit, resilience, and humor.
- We're always hungry - No problem is too big to solve if we stay hungry for innovation. The bigger the idea, the better.
- We lead with humility - Great ideas come from anywhere or anyone, regardless of tenure, title, or background. We believe your opinion matters, and that open and honest feedback is a gift. Act on it.
Company HQ
Fenway–Kenmore, Boston, MA
Articles
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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