Senior Customer Success Manager, Recorded Future
Enterprise
Office located in Somerville, MA
Threat intelligence platform
Be an early applicant
Threat intelligence platform
1001+ employees
Be an early applicant
Office located in Somerville, MA
1001+ employees
Company mission
To empower customers with real-time threat intelligence so that they can defend their organizations against threats at the speed and scale of the internet.
Role
Who you are
- Demonstrated experience in Customer Success and enablement principles
- Strong understanding of Cyber/Information Security fundamentals
- Familiarity with Project Management processes, strategies, and methods
- Passion and drive for making customers happy and successful
- Positive, collaborative, and energetic attitude with a strong desire to make an impact
- Polished and professional approach for delivering customer engagements
- Experience designing and executing communications and/or customer success programs
- Superb communication skills with an ability to convey complex concepts to all levels of client personnel–from an analyst up to the CISO
- Bachelor’s degree or 3+ years of relevant Customer Success and SaaS work experience
What the job involves
- As an Enterprise Customer Success Manager, you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers.
- You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services.
- You’ll be responsible for driving product usage and adoption, as well as facilitating account growth/retention via tailored success plans.
- You’ll leverage your prior experience in customer success and cyber security to foster successful and long term client relationships with Recorded Future.
- Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and more
- Drive product adoption across a diverse portfolio of the company’s top enterprise clients
- Execute our client engagement strategy by delivering comprehensive Success Plans
- Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services
- Identify, assess, and escalate account risk factors and orchestrate remediation efforts
- Work closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to construct and scale solutions across customer businesses
- Learn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions where we deliver value
- Regularly capture and internally share your customers’ experience with Recorded Future
- Be ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retention
Our take
Cybersecurity threats are increasingly urgent for businesses, governments, and citizens worldwide, growing in both number and sophistication. Recorded Future has spent over a decade developing a solution to this problem. Its platform leverages billions of data points from across the internet, including dark web sources, state actors, and vulnerability information, to identify and anticipate cybersecurity threats.
While many cybersecurity firms are emerging due to the surging demand, Recorded Future stands out with its market-leading pedigree. Originally funded by In-Q-Tel and Google, its clients include private contractors for the US Intelligence Community, and it has produced influential reports on major cybersecurity issues.
Continuing to expand its capabilities, by adding identity intelligence, attack surface intelligence, and card fraud intelligence. Partnering with companies like Microsoft, it researches new cyber threats. To stay ahead in the evolving cybersecurity field, it must maintain this momentum, and all signs suggest it has the resources, talent, and ambition to succeed.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2017
$25m
SERIES E
Apr 2015
$12m
SERIES D
Total funding: $58.7m
Company benefits
- Professional development and career advancement
- Flexible work environment, be yourself
- Generous vacation policy
- Wellness programs
- Company outings
- Free snacks, drinks, and coffee in the office
- Parental leave program
- Environmentally conscious
Company HQ
Powder House Square, Somerville, MA
Articles
Leadership
Staffan Truvé
(CTO)Chairman at Makewave AB, Interspecrtal, and Qamcom Research and Technology, alongside being a Board Member at Vinnoca and WASP.
Christopher Ahlberg
(CEO)Previously the founder & CEO of TIBCO Software. Now a Board Member for the Hult International Business School and the Global Emancipation Network.
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