Publishing Success Manager, Postman
API Network
$180-240k
+ Equity
3+ days a week in office
Collaboration platform for API development
Open for applications
Collaboration platform for API development
1001+ employees
Open for applications
$180-240k
+ Equity
3+ days a week in office
1001+ employees
Company mission
To simplify each step of building an API and streamline collaboration to help create better APIs—faster.
Role
Who you are
- Have 5+ years of experience in customer success, account management, or similar roles in a B2B SaaS or developer-focused company
- Possess excellent communication and relationship-building skills
- Are proactive and resourceful, with a knack for solving problems creatively while maintaining a customer-centric mindset
- Have a good understanding of API concepts and workflows, and experience working with developer tools or platforms
- Demonstrate strong analytical skills with the ability to interpret metrics and data, translating them into actionable insights for external partners
- Are excited by the opportunity to help shape and scale a fast-growing network, taking ownership of key initiatives and driving continuous improvements
- 180,000
What the job involves
- Postman is looking for a Publisher Success Manager (PSM) to join our team within the Postman API Network
- The Postman API Network is the world’s largest repository of APIs, serving developers from companies like AWS, Salesforce, Stripe, Zoom, Discord, and many more. Our goal is to empower publishers to launch, distribute, and grow their APIs on the network while providing developers with the best-in-class experience for discovering and working with APIs
- As a PSM, you’ll work with companies with key publishers on the Network to help them optimize their presence on the Network to drive growth and adoption of their APIs, ensure they’re leveraging the latest features of the platform, and work cross-functionally across Postman to synthesize and share product feedback
- Act as the primary point of contact for key publishers on the Postman API Network, providing strategic and hands-on support to drive their success and engagement
- Collaborate with publishers to help them build and optimize high-quality public workspaces, leveraging metrics to deliver growth
- Lead Quarterly Workspace Reviews (QWRs) and participate in Publisher Connect Meetups (PCMs) to deepen relationships and create opportunities for collaboration and feedback
- Work closely with internal teams (Product, Marketing, DevRel) to provide publishers with the resources and tools they need to succeed, from custom onboarding workflows to co-marketing opportunities to support their launches
- Identify and track key performance indicators like Quality Scores, Forks, Watchers, and error metrics to proactively address publisher challenges
- Advocate for publishers’ needs within Postman, synthesizing feedback to drive platform improvements and future product development
- Support publishers in adopting Postman’s latest features (like Flows and custom RIP buttons) and integrate these features into their workflows for maximum impact
- Own various internal projects that benefit Publishers and the Network overall
Our take
Postman is a SaaS collaboration platform designed to streamline API development teams. APIs serve as the backbone for communication and data sharing across numerous applications, playing a pivotal role in today's device-centric landscape. The platform offers tools for testing, version control, and documentation, ensuring the efficient production of APIs.
Initially founded in Bangalore, Postman has since relocated its headquarters to San Francisco. With a prestigious clientele including X, Shopify, and Intuit, the platform boasts over 15M developers worldwide. Postman actively engages with the API developer community through various initiatives, such as hosting hackathons with enticing cash prizes.
The growing reliance on APIs to fuel digital transformation, compounded by the widespread shift to remote work and digitalization, underscores their critical importance. Moreover, the sensitive nature of APIs, given the data they transmit and the potential security risks, accentuates the need for robust development practices. Hence, Postman has thrived as companies seek to develop secure APIs efficiently to meet evolving demands.
Steph
Company Specialist at Welcome to the Jungle
Insights
51% employee growth in 12 months
Company
Company benefits
- Health care: Based on where you're located and the plans available there, you can have up to 100% of your and your family's premium costs covered by Postman, or receive a generous monthly allowance to supplement existing medical coverage
- Unlimited PTO: All full-time Postman employees have unlimited paid time off (PTO). We strongly encourage everyone to exercise this benefit to ensure that personal and work lives remain well-balanced, healthy, and fully charged. Your body, mind, spirit, and loved ones will appreciate it!
- Supporting healthy meals: We want to ensure you eat healthy each day. It's why we provide a taxable monthly stipend so that you can be nourished throughout the week
- Play well, be well: We're serious about your wellness. Whether it's a boxing club membership, hula classes, or a longboard, we're here to cheer you on to get out and get moving. We'll reimburse you for activities and items that bring you joy through our wellness and fitness program
- A room with a view: We want you set up for success! To help make your home office comfortable, we'll provide a one-time reimbursement for your office set-up and headphones. Internet and phone costs are also reimbursable on a monthly basis
- Career development: We support your career development by providing access to unlimited courses on Udemy and a book allowance. Enhance and uplevel your skills, and even learn something completely new!
Company values
- Create with curiosity: We repeatedly ask, “Why?” and challenge best practices. Asking “Why?” and “Why not?” is how we start each experimental journey, with a willingness to fail until we succeed. At Postman, no star is too far to shoot for
- Earn trust: We seek input first and listen before taking action. We're always open to perspectives because a diversity of thought and discussion improves our chances of discovering the best solutions
- Embrace constraints: We see constraints as an opportunity to be creative and resourceful with the people and tools we have available to us
- Win together: We count on each other, always offer help, and focus on solutions. We are a hybrid workplace spanning the globe, but Postmanauts are part of a tight, trusting community that appreciates each person's contributions toward Postman's mission
- Own & deliver: We learn from our mistakes and adapt with ease. We push ourselves to take bold but smart risks, and we celebrate failures for the learnings we gain as a result
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Abhinav Asthana
(CEO)They began their career as CTO of BITS360, which they co-founded in 2007, before co-founding Grayscale Design and TeliportMe. They used this entrepreneurial experience to co-found Postman in October 2014, aiming to simplify API development.
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