Senior Account Manager, TransPerfect
$75-86.3k
+ Eligible for quarterly bonus
Professional translation & localisation services
Open for applications
Professional translation & localisation services
1001+ employees
Open for applications
$75-86.3k
+ Eligible for quarterly bonus
1001+ employees
Company mission
To provide the highest quality language services to leading businesses worldwide.
Role
Who you are
- 3-5 years of work experience, preferably in sales or customer service in Media/Entertainment
- Minimum Bachelor's degree
- Excellent written and verbal communication skills
- Strong customer service + interpersonal skills
- Highly motivated and goal-oriented
- Effective time management + organizational skills
- Proactive approach to problem solving
- General knowledge of Microsoft Office (Excel, Outlook, Word, PowerPoint)
- Presentation skills/eye for design
What the job involves
- The position of Media & Entertainment Sr. Account Manager is responsible for developing and supporting new business relationships within the media and entertainment industry
- Responsible for managing all aspects of one or more large and complex media|entertainment global accounts, ensuring customer satisfaction, growing account profitability and revenue, cross selling and engagement
- Managing one or more Associate/Account Managers or other support personnel assisting with day-to-day activities for said global accounts
- Accountable for overall Customer Satisfaction, Retention and Growth, working closely with Sales leadership
- Onboarding new customers/programs at a global level
- Maintain OVERALL global Customer org chart (map, update and well defined) to ensure continuous and consistency communication touch points
- Define, deploy, measure onboarding plan with internal teams & customers
- Define and manage risk mitigation analysis and plan
- Ensure an internal and external technology roadmap is defined and deployed
- Collaborate with Consulting, Technology, InfoSec, Client Services and Production teams
- Create governance framework (SLA/MSA/KPIS, escalation path, client meeting framework, issue management)
- Document account processes & SOPs including pricing, contractual terms, global quality plan
- Define with given stakeholders account strategy to grow revenue, increase profit & client sat + produce improvement & efficiencies plan and innovation roadmap
- Drive account growth & support sales in sales cycle & upselling activities including competitive analysis & pricing definition
- Audit accounts regularly and works with production on process improvement & optimization plan (operational excellence & service delivery models)
- Participate in Client RFPs, RFIs, RFQs
- Lead regular Business Reviews, status calls, etc
- Ensure compliance with PMO framework
- Be a consultative partner to customers by identifying areas for improvement and solving customer’s business problems
- Manage Customer reporting
- Create customer loyalty and advocacy
Our take
TransPerfect addresses the need for enterprise-level brand growth, tackling the language and culture barrier for companies wanting to expand globally. Its solutions, in short, help companies to communicate with more people in more places.
TransPerfect’s impressive suite of includes AI translation solutions, website localisation and data security, much of which is bolstered by its flagship GlobalLink Translation Management platform. Considered a pioneering force in its sector, the legacy company has spent over three decades adopting technological innovations to further its reach and strengthen its translation mission.
Impressively, the company that has been featured on the Inc 5000 US list of fastest-growing companies numerous times. After a buyout of his co-founder's shares in 2018, now-solo founder Phil Shawe undertook an expansion and innovation drive. TransPerfect’s strong performance and growth since then indicate that this transformation has been successful.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Midtown South, New York, NY
Leadership
Phil Shawe
(Co-CEO & Founder)Graduate of the University of Florida and NYU Stern School of Business. Has been the CEO of the company for over three decades.
Jin Lee
(Co-CEO)Joined the company as a Project Manager in 2003. Became Department Manager then Director of Production, before VP then SVP of of Global production. Became Co-CEO in 2024.
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