Senior Applied Researcher, Pointclickcare
AI/ML
CA$159-176k
+ Bonus
More information about location
Healthcare software for smarter care delivery
Be an early applicant
Healthcare software for smarter care delivery
1001+ employees
Be an early applicant
CA$159-176k
+ Bonus
More information about location
1001+ employees
Company mission
To help providers delivery exceptional care.
Role
Who you are
- You are a talented Senior Applied Researcher in AI / Machine Learning, looking to make a difference solving critical customer and business challenges in the dynamic healthcare market
- You thrive applying creative and pragmatic solutions—from framing problems and preparing data, to selecting appropriate techniques, building and evaluating model systems—that will truly transform healthcare and enable our customers to deliver exceptional care
- Master's degree or equivalent experience in Computer Science, Math, Physics, Engineering, or a related field, with strong fundamentals in applied Mathematics, statistics, or machine learning
- Proven industry experience through multiple major product releases in a commercial SaaS environment
- Hands-on experience working with healthcare data (e.g. EHR, ADT, clinical notes)
- Proficiency in Python. Proficiency in Java or other languages helpful
- Proficiency with SQL and data engineering for AI/ML applications
- Experience working with large datasets using big data frameworks (e.g. Azure Data Lake, Apache Spark or Databricks)
- Solid understanding of transformer models and LLM-based approaches, including hands-on experience with prompt tuning and PEFT methods (e.g. LoRA, QLoRA) using frameworks such as Hugging Face Transformers
- Experience building and evaluating models using modern ML packages such as NumPy, SciPy, Pandas, Scikit-learn, PyTorch, and LightGBM
- Experience building and deploying models using public cloud infrastructure (Azure, AWS, or Google Cloud), including familiarity with version control, CI/CD pipelines, and scaling considerations for production ML systems at SaaS scale
- Strong communication and collaboration skills; comfortable working on a distributed team
- Experience with one or more of: reinforcement learning or RLHF, NLP techniques for summarization, extraction, classification, or semantic search, retrieval-augmented generation (RAG) pipelines and/or agentic frameworks (e.g. LangChain, LlamaIndex)
What the job involves
- Reporting to the Vice President, Advanced Technology, you will be a member of the Advanced Technology / Applied AI Research team at PointClickCare
- Apply machine learning and AI techniques including GenAI and LLM-based approaches to develop model systems and solutions, collaborating across functions to scale and integrate these into large-scale cloud-based SaaS production environments for healthcare
- Work with product leaders, clinical informaticists, data scientists, UI/UX researchers, engineers, and healthcare professionals to design and deliver high value solutions
- Design, build and evaluate solutions that may involve structured or unstructured data for healthcare use cases, delivering capabilities such as predictive models, summarization, recommenders, semantic search, extraction, classification, or other AI/ML applications
- Perform research and experimentation to select appropriate approaches, algorithms, and evaluation methods, and execute the R&D needed to deliver production-ready model systems
- Perform data collection, cleaning, analysis, prompt tuning, parameter fine-tuning, model training, development, and evaluation—using existing or developing new tools or workflows as needed
- Apply and help evolve responsible AI evaluation practices, using approaches and frameworks such as LLM-as-judge, RAGAS, and LangSmith, and design and implement custom model performance and quality metrics as needed to ensure model quality, fairness, and safety at scale
- Contribute to a collaborative team culture, sharing knowledge and helping develop new capabilities across the organization
Our take
The demand for long-term support for the elderly is growing, putting pressure on the already overstretched age care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.
PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 1997, PointClickCare is now one of the biggest names in care tech and its software is used by over 30,000 care facilities.
PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2024
$0.1m
GRANT
Feb 2018
$141.6m
LATE VC
Total funding: $226.2m
Company HQ
Fashion District, Toronto, ON
Leadership
Dave Wessinger
(Co-Founder, CEO, CTO & President.)Dave co-founded PointClickCare in 1997.
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