IT Support Specialist, xAI

• XAI is seeking a detail-oriented IT Support Specialist to join our IT team
• The ideal candidate will have a strong background in IT support, particularly with modern SaaS tools across multiple operating systems, and will be responsible for ensuring all employees have the technical support needed to perform their tasks efficiently
• This role involves direct technical support, system troubleshooting, and maintaining our IT infrastructure to ensure high availability and security
• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience
• 4+ years of experience in IT support, ideally within a tech or SaaS-focused company, supporting macOS, Windows, and ChromeOS
• Ability to work evenings and weekends as needed

Desirable

• Provide first-level contact and convey resolutions to user issues via the help desk system or via in-person support for macOS, Windows, and ChromeOS platforms
• Troubleshoot and resolve hardware, software, and networking issues for end-users across different operating systems
• Support and train users on Rippling for HR management, GSuite for productivity, Slack for communication, and Tailscale for secure network access, ensuring compatibility and optimal performance on various OS platforms
• Manage user accounts, permissions, and access rights across supported systems on macOS, Windows, and ChromeOS
• Assist in the configuration, setup, and maintenance of IT hardware and software tailored to each OS environment
• Ensure all systems are up-to-date with the latest patches and security updates for each operating system
• Maintain accurate and current documentation for hardware and software configurations specific to macOS, Windows, and ChromeOS
• Develop and update user guides and FAQs for common IT issues across all supported platforms
• Track and report on IT issues, resolution times, and user feedback to improve service delivery
• Implement and enforce security protocols tailored to each OS to protect company data and infrastructure
• Educate staff on IT security best practices relevant to their operating system
• Participate in IT projects including rollouts of new applications, upgrades to existing systems, and transitions to new technologies, ensuring cross-OS compatibility
• Work with other IT team members to plan and execute these projects effectively

• Health and wellness: Comprehensive health insurance including medical, dental, vision, and disability coverage
• Life and family: Life and AD&D insurance and fertility benefits to ensure our team’s well-being and peace of mind
• Flexible vacation: We work hard but avoid burn out. Take time off when you need it
• Visa sponsorship: We support international talent with visa sponsorship to join our team
• 401(k) plan: Retirement savings plan to secure your financial future

Total funding: $12.1bn

xAI is Elon Musk's venture into the world of artificial intelligence, and like all things Musk, it's going big. Its setting out to build AI that helps humanity understand the universe and its starting with Grok, its conversational AI chatbot already integrated into X (formerly Twitter). With access to real-time data and a powerful ecosystem of Musk-led companies, xAI is certainly pushing towards artificial general intelligence at serious scale.