Product Analyst, Kiavi

• Strong analytical and problem-solving skills, good communication and collaboration abilities, basic understanding of product management concepts
• Self-starter with outstanding critical thinking, analytical, and verbal and written communication skills with an ability to facilitate divergent POVs toward convergence
• Strong customer and business orientation in which outcomes of improved customer experiences benefit operational efficiency of internal teams
• Strong interpersonal and relationship-building skills, with the ability to establish credibility with stakeholders across levels and lead through influence
• Organized, independent, detail-oriented, and adaptable multi-tasker comfortable working in a fast-paced environment with competing projects and priorities
• Ability to interpret data and tell a compelling story by connecting customer problems, industry dynamics, and business needs via written form, visuals, etc
• Experience implementing success metrics for various business verticals

Desirable

• As a Product Analyst at Kiavi you will work with internal teams to define, execute and launch improvements to customer experience, implement changes to credit policy / pricing, manage production support & deliver small improvements to enhance customer experience
• You will work with a small team of engineers & internal stakeholders to prioritize a backlog of internal & external problems, collaboratively defining solutions that are tech-debt neutral
• Participates in all stages of the product development cycle and XFN-projects
• Synthesize and prioritize user needs and own the narrative of what problem should be solved, for whom, how, and why it matters
• Write user stories and acceptance criteria, translating business & customers requirements to technical requirements and vice versa
• Work collaboratively with engineering, design, and other key stakeholders
• Organize and facilitate User Acceptance Testing with internal stakeholders
• Define success metrics and analyze performance, balancing quantitative and qualitative insights to drive decisions and iterate quickly
• Deep dive into internal systems to understand limitations, problems, propose solutions, gain alignment, manage dependencies, and successfully rollout solutions
• Conduct pre and post-launch research and monitoring and implementation of feedback
• Unblock engineering team on questions during the development process
• For the more complex or strategic work items, work closely with more senior PMs
• Cross-functional communications and expectation management of internal leaders
• Assist other PMs and Product Designers with customer research scheduling, interviews, user database management, in-app notifications/surveys, etc