Senior Agent Strategist, Assort Health

• 5+ years of customer-facing experience in Customer Success, Account Management, Consulting, Implementation, or a related role
• Experience owning adoption, retention, renewals, and expansion for complex customer accounts
• Strong executive communication and the ability to build trust across senior leaders and working teams
• Experience leading programs with multiple workstreams, competing priorities, and cross-functional partners
• Strong product aptitude, analytical thinking, and the ability to learn technical concepts quickly
• Sound judgment, clear prioritization, and comfort working independently in a fast-moving environment

Desirable

• Assort Health is changing how healthcare organizations connect patients with care through AI. We’re hiring a Senior Agent Strategist to help our customers turn that technology into meaningful, measurable results
• You’ll partner with executive and operating leaders, own a portfolio of complex relationships, and guide customers from launch through renewal and expansion. Your work will directly influence patient access, customer growth, and the evolution of our product
• You’ll join at a pivotal stage and help define how Agent Strategy works at Assort. This is an opportunity for an experienced customer leader who wants meaningful ownership, visible impact, and a direct role in scaling a growing healthcare AI company
• Guide complex accounts from launch through adoption, renewal, and expansion
• Define customer goals, success measures, risks, opportunities, and plans for delivering ROI
• Help executives and operating teams identify where AI can improve performance and patient access
• Coordinate stakeholders, decisions, timelines, and workstreams across Assort and the customer
• Address risks early, reinforce Assort’s value, and identify meaningful expansion opportunities
• Build product expertise and bring customer insights to Sales, Implementation, Product, and Engineering
• Improve the playbooks and processes that will shape how Agent Strategy scales
• Travel up to 25% for key meetings, presentations, and relationship building