Technical Writer, HeadSpin

Salary not provided

Python

GSuite

Atlassian

Git

JSON

REST API

Mid level

Remote from US

Real device testing platform for mobile, web & OTT

Be an early applicant

Real device testing platform for mobile, web & OTT

201-500 employees

B2BArtificial IntelligenceDevOps

Be an early applicant

Salary not provided

Python

GSuite

Atlassian

Git

JSON

REST API

Mid level

Remote from US

201-500 employees

B2BArtificial IntelligenceDevOps

Company mission

To help every company perfect the digital experience by delivering consistent, high-quality testing across a vast network of real devices and platform in over 50 global locations.

Job

Company

Role

Who you are

Bachelor’s degree in English, Journalism, Communications, or similar field
3 - 4 years of experience in technical writing or procedural writing
Proven ability to write clear, concise, and accurate technical documentation
Familiarity with use of CMS and version control programs, preferably Git
Familiarity with use of Atlassian tools for project management
Familiarity with word processing tools, including GSuite, Word, and Adobe
Basic understanding of cURL, Markdown, and Python
Basic understanding of RESTful API standards, including JSON output
Ability to work multiple projects and prioritize appropriately in a fast-paced environment
Strong attention to detail, with particular attention paid to proofreading skills and ability to catch and correct obscure text in technical writing
Excellent written and verbal communication skills
Experience with B2B SaaS industry standards and expectations
Experience with Agile workflows a plus

What the job involves

As Junior Technical Writer, you will be focusing on creating and maintaining documentation to support our product suite
In this role, you will work closely with subject matter experts across multiple departments, including engineering, product, customer success, and sales
Your goal is to produce clear technical documentation for our products and services that can be understood by our entire client base, from new end users to developers
Create and maintain documentation, including user guides, FAQs, API documentation, SOPs, and release notes
Review and edit existing documentation to ensure accuracy, relevancy, and effectiveness
Ensure content adheres to company guidelines, including branding and style guide standards
Collaborate with SMEs to produce detailed but comprehensible technical specifications for client use as well as internal documentation
Translate complex technical concepts into easy to understand language and images
Work in cooperative cross-department communication alongside Lead Technical Writer to meet deadlines in a fast-paced environment

Our take

Nowadays, organizations need testing platforms to assure optimal digital experiences across mobile and web delivery channels. This is what US-based HeadSpin offers, with services for development, QA, product, and operations teams around the world.

HeadSpin is a software-testing platform that allows users to test and debug mobile, web, audio, and video applications remotely on devices located worldwide. Since being conceived, the platform’s on-prem and cloud-hosted global device infrastructure has been expanded to test various applications in real-time.

The company is trusted by thousands of enterprise customers, including Microsoft, TikTok, Yahoo, Uber, AirBnB, and so on. It has taken advantage of the opportunity as enterprises transition to provide more digital experiences. Now, it continues to invest in developing new product offerings.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

2% employee growth in 12 months

Glassdoor (3.6)

Trustpilot (3.8)

Company

Funding (last 2 of 3 rounds)

Feb 2020

$60m

SERIES C

Oct 2018

$20m

SERIES B

Total funding: $104.7m

Company HQ

Riverside, CA

Leadership

Eric Hatton

(CEO)

Also CEO at Evolving Systems where they have worked in various roles since 2012 - including COO and GM.

Jennifer Welesko

(CFO)

Jennifer is also the CFO at NetWitness, Cincom Systems and Fidelis Security.

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