Manager of Technical Account Management, FourKites
Real-time supply chain visibility platform
Be an early applicant
Real-time supply chain visibility platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To drive end-to-end supply chain orchestration, with visibility as the foundation.
Role
Who you are
- If you are a strong technical leader capable of managing a team of Technical Account Managers (TAMs) we want to meet you!
- 6+ years of of customer facing experience
- 2+ years of technical people leadership experience
- Experience with sql, technical architecture, and integrations
- Understand technical challenges and effectively collaborate internally
- Possess customer-facing skills that you’re excited to take to the next level
- Detail oriented with strong communication skills
- Logistics and supply chain experience preferred, but not required
- Salesforce knowledge, comfortable in Excel, and are familiar with exception-based reporting
- Agile and thrive with teamwork, collaboration
What the job involves
- The Customer Operations organization at FourKites is excited to bring on a Manager of Technical Account Management to help evolve and maintain the overall vision of the Technical Account Management (TAM) team
- While directly reporting to the Director, TAM and Customer Success, you will be enhancing how our customers see value
- We are looking for a team member who is consultative, technical, and analytical
- This individual should be a strong leader who is collaborative and passionate about helping customers maximize their value using the FourKites platform
- Partner with customer success to mitigate churn and drive value
- Develop technical understandings and perspectives of customer integrations and platform setups and drive optimizations
- Consultative and solution-oriented, acting as a product solution expert
- Efficiency-first: Driving AI and Automation projects to drive internal process improvements and proactive customer results
- Results-driven, focused on measurable impact on a customer
- Grow and maintain the charter and vision of the Technical Account Management team
- Prioritize and monitor team activity to ensure timely delivery of customer requests
- Responsible for day-to-day management activities, including: capacity planning and staffing, performance reviews, professional development conversations, and escalation support
- Assist the team in understanding complex requests and determining impactful solutions
- Partner with Customer Success to identify and deliver product best practices
- Collaborate with peers in Customer Success, Carrier Operations, Implementation, Product, Marketing, and Engineering
- Recruitment of team members
Our take
The trucking industry has long struggled with inefficiencies, particularly due to a lack of visibility and shipping data. This often results in trucks underutilizing their capacity and driving empty miles. While Electronic Logging Devices (ELDs) have been introduced as a solution, they haven't motivated drivers employed by trucking companies to address these inefficiencies.
FourKites offers a digital platform that enhances visibility and efficiency in trucking routes and cargo capacity, reducing the number of empty miles. Rather than focusing on trucking companies or drivers, FourKites targets businesses that require shipping, aligning with their financial incentives to improve logistics efficiency.
Amid a competitive landscape of startups addressing inefficiencies in trucking, FourKites has found success by partnering with shipping companies and businesses that need their services. by making shipping partnerships contingent on using their technology, FourKites bypasses driver reluctance and delivers real efficiency improvements for the entire shipping process.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2022
$10m
LATE VC
Mar 2021
$100m
SERIES D
Total funding: $211.6m
Company HQ
West Loop Gate, Chicago, IL
Leadership
Matthew Elenjickal
(Founder & CEO)Matthew spent half a decade at i2 Technologies and served as an Oracle Consultant, before taking an MBA at Northwestern University. On graduation, they founded FourKites in August 2014, serving ever since as CEO.
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