Staff Backend Software Engineer, Cresta
+ Equity
Real-time intelligence for contact centers
Be an early applicant
Real-time intelligence for contact centers
501-1000 employees
Be an early applicant
+ Equity
501-1000 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- Bachelor's degree in Computer Science or related field
- 8+ years building scalable backend systems in production environments
- Proven experience leading large-scale distributed system architecture with deep understanding of consistency, fault tolerance, state management, and concurrency
- Strong proficiency in at least one major programming language (Python, Go, Java, C++, or similar)
- Strong API design expertise (REST, gRPC) and service-oriented architectures
- Experience with database design and optimization across SQL and NoSQL systems
- Hands-on experience with containerization and orchestration (Kubernetes, Docker)
- Cloud platform expertise (AWS, GCP, or Azure) with strong security knowledge
- Experience building developer-facing tooling (CLIs, SDKs, testing frameworks)
- Strong expertise in system reliability, observability, monitoring, and production ownership (including on-call)
- Excellent communication skills for technical decision-making, cross-functional collaboration, and mentorship
- High standards for code quality, testing, and engineering best practices
Desirable
- Effective use of AI-assisted coding tools (Claude Code, OpenAI Codex, Cursor, etc.) to significantly boost development productivity
- Deep understanding of real-time communication systems, low-latency design, and high-availability architectures
- Proven track record with third-party enterprise platform integrations
- Experience with Temporal workflow orchestration platform
- Hands-on experience with Postgres, ClickHouse, and Elasticsearch
- Experience with Contact Center as a Service (CCaaS) platforms or contact center systems
- Familiarity with AI Agents, LLM-based systems, or AI orchestration platforms
- Real-time voice or streaming media systems background
- LLM integration experience (streaming inference, prompt orchestration, RAG)
- Infrastructure-as-code and GitOps workflows
What the job involves
- We're seeking a Staff Software Engineer to lead the design and evolution of our backend systems that power Cresta's AI platform
- You'll architect scalable, distributed systems that enable enterprise AI agents to deliver exceptional customer experiences through voice and digital channels
- This role offers the opportunity to shape technical strategy, mentor engineers, and build production systems at the intersection of AI and enterprise software
- This is a generic backend engineering hire
- Team matching will be conducted during the later stages of the hiring process based on your interests, experience, and team needs
- You'll have the opportunity to explore different team areas and find the best fit for your skills and career goals
- Architecture & Leadership: Lead the architecture and evolution of large-scale distributed backend systems, driving cross-team technical initiatives from design through production
- Scalable Systems Design: Build high-performance, fault-tolerant backend services supporting real-time AI agents, conversation intelligence, and enterprise integrations
- AI/ML Collaboration: Partner with ML engineers to operationalize AI capabilities, building the runtime infrastructure and orchestration systems that power AI agents at scale
- Data & Storage Solutions: Design and optimize data storage and retrieval systems for real-time analytics and insights
- Production Excellence: Drive continuous improvements in system performance, cost efficiency, and scalability to handle
- High-volume production workloads
- Technical Mentorship: Mentor senior engineers, influence technical roadmap, and raise the bar for engineering quality across teams
Our take
Cresta is an innovative customer service platform which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees and analyses why they outperform their colleagues before providing personalised guidance to other members of staff.
This unique approach enables the rapid sharing of best practices, and both improves and consistently implements customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition, the machine learning aspect of Cresta enables companies to continuously optimise their performance.
Given that businesses globally spend over a trillion dollars on customer service calls each year, Cresta has a massive opportunity if it can continue to improve this aspect of its business for its clients. The company has already been recognised as an innovator in the space, with Forbes naming it one of the best startup employers of 2026, and the expansion of its AI solutions suggests it's poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
Heritage District, Sunnyvale, CA
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