IT Support Engineer, Abridge
$90-110k
+ Equity
More information about location
3-5 days a week in office
Powering deeper understanding in healthcare through purpose-built AI
Be an early applicant
Powering deeper understanding in healthcare through purpose-built AI
101-200 employees
Be an early applicant
$90-110k
+ Equity
More information about location
3-5 days a week in office
101-200 employees
Company mission
To power a deeper understanding in healthcare.
Role
Who you are
- The ideal candidate brings a strong support background, excellent problem-solving skills, and a passion for improving the internal customer experience of the help desk
- 3-5+ years in an IT support, CRM support, or relatable end user support role
- Great spoken/written communication skills and ability to explain technical troubleshooting in an easy to understand manner is key
- Extremely organized! You’re able to manage multiple priorities at once, while maintaining attention to detail and quality
- Super friendly, approachable, with a positive attitude and a team player
- Can work with speed and drive results, without sacrificing the overall customer experience
- Familiarity with remote support tools and ticketing systems
- Strong problem-solving abilities and a proactive, solution-driven mindset
- Desire to learn new technologies and systems
Desirable
- Experience in regulated environments (e.g., healthcare, finance, or government)
- Familiarity and experience in Google Workspace, Slack, and Zoom Rooms
- Experience with Mobile Device Management (MDM) systems
- Working experience in a Mac-heavy environment - particularly interested in candidates with Apple Business, AppleCare, and/or Genius Bar backgrounds
- Working experience in a fast paced techy startup with a customer first mindset
What the job involves
- In this role, you will be a key player in delivering both on-site and remote support, ensuring seamless technology experiences for our staff.
- Your expertise will be essential in diagnosing and resolving technical issues efficiently while upholding best practices and delivering exceptional customer service
- As a vital member of our IT team, you will collaborate across departments to enhance support processes, optimize workflows, and contribute to a culture of continuous improvement.
- Be the face of our internal support team at our physical walk-up help desk. Delight our staff every day by providing white glove timely support and answering questions
- Serve as the first point of escalation to triage tickets - managing account access for SaaS products and providing hardware/software support for desktop tools and conference rooms
- Assist with ad-hoc and team projects as needed
- Dig deep and be curious about solving complex issues!
- Have a willingness to work cross-functionally to find technical solutions, while sharing best practices and learnings with our staff
Our take
Summarizing key elements of healthcare conversations is crucial for both physicians and patients. Medical scribes, though effective, are costly, and the healthcare system faces funding and staffing crises. This has created a demand for more efficient notetaking solutions.
This is where Abridge comes in, it has developed a HIPAA-compliant AI platform that transcribes, structures, summarizes, and provides insights from audio or transcripts of medical conversations. It claims to work across all specialities and offers patient-friendly summaries in easy-to-understand language.
Abridge aims to alleviate pressure on the healthcare system from the patient's perspective, a unique approach among healthtech startups. While companies like Inovia, DOUB, and DeepScribe focus on assisting physicians with medical transcription AI, they lack Abridge's patient-centric features, which are valuable in enhancing the patient experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2025
$250m
SERIES D
Feb 2024
$150m
SERIES C
Total funding: $457.5m
Company benefits
- Unlimited PTO, plus 12 national holidays
- 16 weeks paid parental leave, for all employees
- Flexible working hours — we care more about what you accomplish than what specific hours you’re working
- Remote work environment
- Equity for all new employees
- Generous equipment budget for your home office setup ($1600)
- Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup
Company HQ
Downtown, Pittsburgh, PA
Leadership
Shivdev Rao
(CEO)Alongside their work as a practising Cardiologist at the University of Pittsburgh Medical Center, they also served as Physician Advisor in Residence and ultimately EVP at UPMC Enterprises; co-founded DocDok; and worked as a co-architect on a healthcare project at the Kauffman Foundation.
Sandeep Konam
(CTO)Completed an MS in Robotics at Carnegie Mellon, then served as Senior Product Manager at UPMC Enterprises. Has delivered guest lectures at Carnegie Mellon, Stanford, and the University of Pittsburgh.
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