Senior Staff Product Designer, Gusto
Payments & Risk
$172-253k
Salary dependent on location + Equity
Automated payroll, benefits & HR platform
Open for applications
Automated payroll, benefits & HR platform
1001+ employees
Open for applications
$172-253k
Salary dependent on location + Equity
1001+ employees
Company mission
To create a world where work empowers a better life.
Role
Who you are
- 10+ years of product design experience, with a proven track record of leading design direction across complex, high-leverage product areas
- A strong history of shaping product strategy and driving design execution, delivering simple, intuitive experiences within complex or technical domains—ideally in platform or services contexts, and with an understanding of AI's capabilities in design
- Exceptional ability to partner with Product and Engineering, influencing roadmap and systems decisions by translating technical constraints into superior customer outcomes
- A holistic thinker who designs cohesive customer journeys that span digital products and human support, maintaining a high bar for quality and ensuring thoughtful, high-impact solutions reach customers
- Demonstrated comfort thriving in ambiguity, leading through action, and prioritizing tangible customer impact over conceptual planning
- A collaborative leader who brings strong opinions, engages in constructive debate, and helps teams align efficiently to advance work
- A deep passion for Gusto's mission and a commitment to empowering small businesses through world-class financial tools
What the job involves
- Are you ready to redefine how small businesses interact with their money
- As a Senior Staff Product Designer on Gusto’s Payments and Risk Platform, you'll design seamless and consistent money movement experiences across all of Gusto’s products and services, while simultaneously building trust and ensuring safety by developing intuitive systems that prevent, mitigate, and resolve fraudulent activity
- As a strategic partner, you'll collaborate closely with your immediate cross-functional team and other Gusto product teams who rely on your expertise to integrate payments and risk solutions
- You'll be empowered to set a bold vision, define our long-term strategy, and ship high-impact features that continuously improve our offerings
- A key part of your role will be ensuring everything we design and deliver operates reliably at scale
- If you're a systems thinker who thrives in ambiguity, can simplify the complex, and consistently delivers customer impact, we'd love to meet you
- The Payments and Risk Platform is the foundation to Gusto’s success
- We ensure money moves seamlessly and securely between businesses, partners, employees, government entities, and Gusto itself
- We're dedicated to both enabling rapid, efficient money movement and securing our platform against financial fraud and risk
- This involves a complete re-architecture of Gusto's core payments platform to move money faster and more efficiently than ever before, fostering growth for Gusto and our customers alike
- Simultaneously, we're focused on safeguarding our platform by designing best-in-class experiences that prevent fraudsters from abusing Gusto, continuously improving our false positive rates, and building the infrastructure for credit underwriting and collections
- Define and drive a long-term UX vision for your product area, ensuring it seamlessly integrates with Gusto’s broader strategic objectives
- Significantly influence product strategy, roadmap development, team OKRs, and overall project direction, acting as a key voice in decision-making
- Balance speed with strategic foresight, delivering urgent customer improvements while ensuring they consistently elevate the long-term customer experience and align with our evolving vision
- Collaborate closely with our research team to uncover deep user insights that directly inform and strengthen your design decisions
- Contribute actively to Gusto’s vibrant product design leadership community, sharing your expertise and shaping our collective design excellence
- Champion and evolve our design system and platform standards, applying them rigorously in your product work and identifying opportunities for their continuous improvement
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy which many SMB owners don’t have. The three co-founders of Gusto – all coming from small business backgrounds – collaborated on a Fintech company that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 200,000 customers and a multi-billion dollar valuation. In 2021, Gusto began acquiring other companies to strengthen its offering and its position in a competitive market, including two other fintech startups, Ardius and Symmetry.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. Although Gusto has found itself impacted by the macroeconomic situation, through the significant effect it has had on its clientele, the company still appears positive for the future after raising funds in 2023 that will see it reach key profitability benchmarks. It continues to consolidate its platform, for example by integrating with OpenComp to grant its users access to the company's Compensation Intelligence Platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.3m
Company benefits
- Comprehensive medical, dental, and vision benefits, plus a variety of mental health resources
- Flexible vacation - Gusties are encouraged to take the time off they need to continue doing great work
- Fertility treatments, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more
- If you work at one of our homebases, enjoy food, drinks, and good conversation — on us
- Celebrate 5 or 10 years at Gusto and take a month off to recharge
- Take advantage of internet, phone, commuter, and wellness stipends each month, along with a WFH stipend and cash for anniversaries
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(CEO)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo, a mobile self-service technologies company, in 2008. Co-founded Gusto in 2011.
Edward Kim
(Head of Engineering)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing, a printed photos company, in 2008. Co-founded Gusto in 2011.
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