Customer Success Account Manager, Ambi Robotics
$115-150k
Offers equity
More information about location
Office located in Berkeley, CA
Supply chain automation hardware
Be an early applicant
Supply chain automation hardware
21-100 employees
Be an early applicant
$115-150k
Offers equity
More information about location
Office located in Berkeley, CA
21-100 employees
Company mission
To build AI-powered robotics that empower employees to work smarter and safer, increasing the operational resilience for global brands.
Role
Who you are
- The ideal candidate has 3–5 years of experience in Customer Success, Technical Account Management, or a comparable client-facing role, a track record managing enterprise or Fortune 500 accounts, and genuine enthusiasm for rebuilding and scaling a Customer Success function
- 3–5 years in Customer Success, Technical Account Management, or a comparable client-facing role at a SaaS, hardware-software, or industrial-technology company
- Background in supply chain, logistics, warehouse automation, or industrial robotics
- A track record managing enterprise or Fortune 500 accounts in complex, multi-stakeholder environments
- Ability to read and communicate operational data (throughput, uptime, cycle times, error rates) with confidence
- Comfort operating amid ambiguity at an early-stage company
- Exceptional written and verbal communication in diverse environments (from the warehouse floor to executive presentations)
- Proficiency with project/service-management tooling (Asana, Jira Service Management, or similar)
- Comfort leading both in-person and web-based customer training and enablement
- (BONUS) Experience as an early or founding Customer Success hire
- (BONUS) Exposure to robotics, IoT, or hardware-dependent SaaS products
What the job involves
- We are rebuilding our Customer Success function and seeking an experienced Customer Success Account Manager to own the post-sale journey for a portfolio of enterprise accounts and ensure our customers unlock maximum value from their robotic deployments
- You’ll own our most important customer relationships today while shaping how the function operates as the team grows
- The Customer Success Account Manager will report to the COO and work closely with our Operations, Sales, Engineering, and Product teams
- Own a portfolio of enterprise accounts from implementation handoff through adoption, renewal, and expansion
- Define, track, and report customer health scores, KPIs, and ROI milestones tied to robotic deployment performance
- Collaborate with the Sales team and run structured Business Reviews (QBRs and EBRs) with customer stakeholders at both the operational and executive level
- Guide customers through structured onboarding, site readiness, and go-live milestones in partnership with our deployment and engineering teams
- Drive user-adoption programs across warehouse operators and managers
- Serve as the owner for post-sale activity across your accounts — the primary point of contact for every request, escalation, and initiative
- Spend meaningful time on-site at customer distribution and fulfillment centers, developing deep familiarity with their operations, shift structures, and facility layouts
- Act as an embedded partner during critical go-lives, peak-season ramps, and post-incident recovery windows
- Be the voice of the customer internally — channeling feedback to Product, Engineering, and Operations — and partner with Sales on renewals, expansion, and upsell
- Coordinate with Field Engineering to resolve hardware, firmware, and integration escalations, owning communication throughout
- Re-establish and scale the function: refresh and rebuild the playbooks, onboarding templates, health-score methodology, and tooling that future Customer Success hires will inherit and scale
Our take
The logistics and supply chain industry faces a serious challenge - volumes and varieties of goods to be picked and shipped are continuously increasing, but a staffing shortage means the workforce isn't available to accomplish this. Ambi is one of a number of companies aiming to find a solution, producing AI-powered robots to automate and accelerate logistics and fulfillment processes.
Utilizing the latest advances in robotics and machine learning, Ambi's robots work in tandem with human operators and are trained to handle both rigid and deformable items. Ambi is competing with numerous other startups in this space, such as Covariant, Pickle and XYZ Robotics, but the addressable market is huge and untapped, so it should have plenty of room to grow.
Having built up a customer base that includes the likes of Pitney Bowes and OSM Worldwide, Ambi has also secured a large amount of funding over several investment rounds. This is being used to continue deploying Ambi's robots and expanding its product range. For example, it has enhanced its AmbiOS physical AI platform with an AI skill suite.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2022
$32m
EARLY VC
Jan 2022
$1m
GRANT
Total funding: $65.1m
Company benefits
- Health, dental, and vision insurance
- 401k with 5% matching by Ambi
- Unlimited PTO
- Fully remote work
- Access to a full gym at HQ
- Free parking on site at HQ
- Equity ownership
Company HQ
Northwest Berkeley, Berkeley, CA
Leadership
David Gealy
(Co-Founder & VP Hardware)Also Co-Creator of Berkely Open Arms. Was previously a Graduate Student Researcher at UC Berkeley College of Engineering and a Dyno Engineer at North American Repower.
Jeff Mahler
(Co-Founder & CTO)Was a Computer Vision Engineer at Occipital. Before that, co-founded Lynx Laboratories.
Matthew Matl
(Co-Founder & VP Software)Was previously a Software Engineer for AppNexus and Brewster.
Stephen McKinley
(Co-Founder & COO)Previously was Co-Creator of Berkeley Open Arms. Before that was Lead Mechanical Engineer at Quantum Energy Storage Corporation.
Ken Goldberg
(Chief Scientist)Is also a Professor and the Willaiam S. Flloyd Jr. Distinguished Chair in Engineering at UC Berkeley. Before co-founding Ambi Robotics was an Assistant Professor at the University of Southern California.
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