IT Systems Engineer, Thumbtack
CA$105.4-136.4k
More information about location
Local services marketplace app
Be an early applicant
Local services marketplace app
1001+ employees
Be an early applicant
CA$105.4-136.4k
More information about location
1001+ employees
Company mission
Thumbtack's mission is to help homeowners care for their homes, all the way from minor retouching to fundamental remodelling projects.
Role
Who you are
- 5+ years IT systems engineering experience in a distributed, enterprise IT environment
- Proven track record administering core IT platforms like Okta, Google Workspace, Atlassian, GitHub, Claude and Slack
- A history of managing infrastructure as code using tools like Terraform or GitOps
- An AI-first mentality having enabled tools like Claude and ChatGPT for your colleagues and using those tools to manage your workflows
- Proficiency in building automations using tools like Okta Workflows, Jira Automations, and Slack Workflows
- Excellent working knowledge of identity access management systems, services and protocols (SAML, SCIM, LDAP, OAuth2.0/OIDC), and some proficiency in scripting languages (Python (preferred), Shell
- Understanding of security and compliance methodologies and practices, including experience with security incident response processes and tools
What the job involves
- The IT Infrastructure team builds and operates the systems that power how Thumbtack employees work
- The team is composed of two core functions — IT Systems & Endpoint Engineering and IT Systems Architecture — delivering reliable, scalable, and secure infrastructure across identity, SaaS platforms, cloud systems, and endpoint management
- We partner closely with IT Operations, Security, and other Engineering teams to provide seamless access to the tools employees need, and we own these systems end-to-end — from intake and implementation through ongoing operations and continuous improvement
- As an IT Systems Engineer II on the IT Infrastructure team, you’ll build, support, and scale our internal systems, handle inbound IT Infrastructure requests from the business, and triage and handle escalations from our IT Support team
- You’ll collaborate with engineers, program managers, leaders and partners to execute projects, manage critical data, and implement and maintain our infrastructure, systems and integrations
- You will leverage your in-depth knowledge of SaaS systems administration, cloud-hosted services, authentication/access systems and security to solve challenges big and small
- You are an excellent communicator with a passion for technology, mentoring others and delivering world-class services
- Act as a primary systems administrator for Okta, Google Workspace, Atlassian, Slack, Claude, GitHub, and other key tools and partner with IT and other teams to implement and maintain integrations with other platforms / tools
- Serve as an escalation point for our IT Support team, troubleshooting complex technical problems, documenting processes as needed
- Triage and handle inbound IT Infrastructure requests from the business, including scoping requirements to implement SSO and other integrations, configuration of SaaS tools, and leveraging automation to solve inefficient business processes
- Collaborate with and enable cross-functional teams across the business to improve efficiency via systems design and automation, and AI tools
- Manage data, security, and legal governance processes and maintain compliance with security standards (least-privilege access, patching, two-factor authentication, VPN)
- Proactively monitor systems health, identify, troubleshoot and resolve advanced issues, and participate in on-call rotation for critical components & changes (change/incident management)
- Drive and contribute to technology projects with a focus on delivering business value
Our take
ThumbTack is a local services marketplace app that pairs customers with skilled professionals. Instead of simply searching for a professional, users provide ThumbTack with details of the job they need completing and the professionals then pitch their services to the potential customer using credits. ThumbTack makes its money by charging the professional for these credits.
It positions itself as something a little different in a saturated local services space that is dominated by companies like Angie’s List, TaskRabbit, Yelp, eBay, and Amazon. It also focuses on a broad range of professionals, from traditional home services like electricians and painters to photographers, personal trainers, and birthday party magicians.
The COVID-19 pandemic saw a boost in business for ThumbTack as more people stayed at home and made changes to their properties, increasing the demand for home professionals. In fact, after 2019, the company doubled in value to $3.2 billion with its 2021 raise. Since its 2024 funding round, its updated app has 30 new features, and the company is partnering with the likes of trade-powering platform and Unicorn ServiceTitan, indicating Thumbtack's sustained sway in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$275m
LATE VC
Jul 2019
$150m
SERIES F
Total funding: $699.4m
Company benefits
- Parental leave
- Health insurance
- Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
- Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
- Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
- A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
- Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
- Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Cell phone and WiFi reimbursements
- Subscriptions and Employee Assistance Program for mental health and well-being
Company HQ
SoMa, San Francisco, CA
Leadership
Marco Zappacosta
(Co-Founder & CEO)Having studied at Columbia University, Marco co-founded Thumbtack in August 2008. He has served as CEO since January 2009.
Jonathan Swanson
(Co-Founder & Chairman)Jonathan started his career creating financial market reports for the White House before co-founding Thumbtack in 2008. Currently Founder at Powerset and Athena.
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