Customer Centric Engineer, Salesforce

$117.2-194.2k

+ Employee Stock Purchasing Program. Salary partially dependent on location

SQL

AWS

JavaScript

Java

Linux

Splunk

Salesforce

REST API

Mid and Senior level

San Francisco Bay Area

World's leading CRM provider

Be an early applicant

World's leading CRM provider

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Be an early applicant

$117.2-194.2k

+ Employee Stock Purchasing Program. Salary partially dependent on location

SQL

AWS

JavaScript

Java

Linux

Splunk

Salesforce

REST API

Mid and Senior level

San Francisco Bay Area

1001+ employees

B2BArtificial IntelligenceEnterpriseInternal toolsLead generationAnalyticsCloud ComputingSales

Company mission

To empower companies to connect with their customers in a whole new way.

Job

Company

Role

Who you are

4+ years of proven, related technical experience with at least 2 years of experience of professional Java development experience
Developer-level technical skills along with a strong desire to interact with customers, support teams and management on high-profile issues critical to the long-term success of the company
Unparalleled debugging, troubleshooting and problem-solving skills
Learn quickly and be productive in a highly collaborative, lightning-fast environment
Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge and comfort interacting with all levels of management
Ability to take complex problems and break them down into smaller tasks
In-depth, hands-on experience with Linux, networking, server, and cloud architectures
Deep understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP
Knowledge about cloud security and best practices
Must have a background in Java and Javascript
Very good understanding of RDBMS
Experience with a known IDE: Eclipse or IntelliJ or VSCode
A related technical degree required

Desirable

You have experience with log parsing and analysis in Splunk, including building reports and dashboards
You have experience working with Amazon Web Services
You've worked with Lightning Web Components, Lightning Locker, or Lightning Data Service
You understand W3C standards and have experience resolving cross-browser and platform compatibility issues, along with troubleshooting SOAP and REST based APIs

What the job involves

The Customer Centric Engineering team keeps reliability and trust at the center of everything Salesforce builds
As a Customer Centric Engineer, you work on a broad set of challenging customer issues across the Salesforce Core CRM Platform, using a wide range of technologies to troubleshoot and resolve them
You partner closely with Salesforce customer support engineers to troubleshoot customer implementations of the Salesforce Lightning UI, working in JavaScript on the browser and Java on the server
Use your Java, JavaScript, database, Web API, and UI skills to solve critical customer escalations, finding root causes and proposing fixes and test cases
Provide timely, clear information to customer facing teams and mentor internal support teams on technical issues and best practices
Champion supportability and debuggability initiatives, build new debugging tools, and partner with engineers on the design and continuous improvement of infrastructure services like logging, monitoring, and alerting
Analyze how customers use the platform, help drive continuous improvement of the offering, and share metrics, trends, and success stories with engineering teams

Our take

Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.

By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.

Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-8% employee growth in 12 months

Glassdoor (4)

Trustpilot (1.4)

Company

Funding (last 2 of 4 rounds)

Jun 2001

$46.9m

SERIES D

Nov 1999

$13.2m

SERIES C

Total funding: $64.5m

Company benefits

With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Company HQ

SoMa, San Francisco, CA

Leadership

Marc Benioff

(Chair & CEO)

Previously Senior Vice President at Oracle Corporation for 13 years.

Parker Harris

(CTO)

Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.

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