Client Risk Engineer, nPlan

• You have strong numerical skills and are good at thinking about probabilities and how uncertainty can affect decision making
• You have experience creating risk models and communicating outputs
• You are excellent at coordinating projects with different stakeholders as evidenced either by your professional experience or side projects you have undertaken
• You are great at building rapport with clients and customers
• You have an eye for details. If you’ve read this far, mention the word “crane” in your application :-)
• You have an interest in technology and how it can help solve real world problems in the construction industry
• You can work from anywhere as long as you are able to come to our London office at least once a month
• While the role is remote/hybrid, you could be required to travel both within the UK (usually once a month) and internationally for client meetings (usually once or twice a year)

Desirable

• In this role, you'll utilise technical skills in schedule risk analysis and forecasting, along with a deep understanding of nPlan’s products, to enable clients to achieve valuable outcomes
• You'll actively ensure product integration is seamless and tailored to client-specific needs and workflows, providing continuous guidance and support to maximise client satisfaction
• You'll collaborate with product and engineering teams to prioritise impactful product enhancements based on client feedback and strategic alignment
• You’ll be a key part of our client-facing team, working within the Client Risk Engineering team and alongside the Customer Success team to embed nPlan within client organisations and help clients maximise the value they get out of nPlan’s products
• In addition, you’ll be the conduit between the clients and the product and engineering team to guide discovery initiatives and help prioritise product feature development
• Utilise technical skills in schedule risk analysis and forecasting to contribute effectively to client solutions
• Utilise in-depth technical understanding of nPlan’s products to deliver feasible solutions to client requirements
• Facilitate the seamless embedding of our product within client organisations
• Work closely with clients to ensure integration aligns with their specific needs and workflows
• Provide guidance and support during the integration process
• Dedicated to ensuring clients have an outstanding experience with our product
• Regularly assess client satisfaction and works towards enhancing their experience
• Collate and communicate any client concerns regarding product use and performance
• Typically lead client meetings, setting agendas and goals
• Proactively identify and collect points of value capture
• Coordinate effectively with sales and product teams to align client needs with business objectives
• Occasionally undertake specialised, bespoke analyses for clients
• Apply analytical skills to provide customised insights and solutions
• Deliver data-driven recommendations tailored to each client’s unique situation
• Collaborate with product engineering teams to identify and prioritise high-impact product enhancements
• Provide insights from client interactions to inform product development
• Balance client needs with product capabilities to guide strategic product decisions

• 1. Apply via Otta
• 2. 1st stage interview
• 3. Values interview
• 4. Onsite